Senior Claims Associate: Admin & Payments

ICW Group; San Diego (CA); On-site; USD 31,000 - 49,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K retirement plan with companymatch

Bonus potential

Paid time off

Job summary

ICW Group, headquartered in San Diego, seeks a Senior Claims Assistant to support Examiners with administrative tasks and ensure timely, compliant processing of claims. The role also involves mentoring junior staff and maintaining meticulous records.

Ideal candidates have 2–3+ years in claims support, strong MS Office skills, and a customer-focused mindset to deliver exceptional service to insureds and vendors.

Qualifications

• High school diploma or GED required with 2–3+ years of claims experience.
• Proficient in MS Office and ERP software; strong data entry and accuracy.
• Strong customer service, time management and attention to detail.

Responsibilities

• Delivers intermediate to advanced administrative support to Claims Examiners.
• Documents conversations or information on ERP system.
• Maintains diary tasks and procedural changes.
• Provides training and mentoring to less-experienced Claims Assistants.
• Organizes and collaborates with Claims Examiners and departments to access data.

Skills

Microsoft Office

ERP systems

Claims principles

Customer service

Data entry

Time management

Attention to detail

Communication

Education

High school diploma or GED

Job description

ICW Group, headquartered in San Diego, seeks a Senior Claims Assistant to support Examiners with administrative tasks and ensure timely, compliant processing of claims. The role also involves mentoring junior staff and maintaining meticulous records.

Ideal candidates have 2–3+ years in claims support, strong MS Office skills, and a customer-focused mindset to deliver exceptional service to insureds and vendors.