Claims Support Representative

ICW Group; San Diego (CA); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401K retirement plans

Paid Time Off

Paid holidays

Job summary

ICW Group, headquartered in San Diego, is hiring an Administrative Assistant to support the Claims team with routine tasks, data entry, and front-line inquiries. This role ensures timely processing of notices, bills, and mail, while maintaining efficient office operations.

The ideal candidate will hold a high school diploma or GED with at least one year of related experience and strong Microsoft Office skills. ICW offers a stable environment, competitive benefits, and growth opportunities.

Qualifications

• High school diploma or GED required; minimum 1 year of related experience or training.
• Equivalent combination of education and experience accepted.
• Knowledge of basic office procedures and data entry.
• Ability to read, write and comprehend simple instructions.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Provides administrative assistance to the Claims team.
• Prints benefit and claim notices and prepares for mailing.
• Follows communication guidelines; direct calls to appropriate team members.
• Answers phone calls from customers and provides basic claim information.
• Collects W9 forms from vendors to process payments.
• Reviews medical bills for potential losses and/or assigns to existing claims.
• Pays bills as needed.
• Manages group email account and processes requests.
• Provides backup assistance to claims support teams.
• Performs branch office duties as needed.
• Provides front desk reception and related responsibilities.
• Orders office supplies.
• Reserves/books conference rooms and sets up offices/workstations.

Skills

Data entry

Phone skills

Microsoft Office

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Excel

PowerPoint

Job description

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for the twelfth consecutive year in a row and for the 20th time overall as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our internal and external communities better everyday! Learn more about why you want to be here!

PURPOSE OF THE JOB

The purpose of this job is to oversee administrative processes within the Claims department. This position exists to alleviate the administrative responsibilities of the claims staff and to ensure that department inquiries are responded to in a timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides administrative assistance to the Claims team.

• Prints benefit and claim notices and prepares for mailing.

• Follows communication guidelines when handling different topics. Identifies the needs of customers and direct calls to appropriate team members or departments.

• Answers phone calls from customers in a professional manner and responds to inquiries. Provides callers with basic claim information and payment status.

• Collects W9 forms from vendors to process payments.

• Reviews medical bills for potential new losses, required corrections, and/or assigns to existing claims.

• Pays bills as needed.

• Manages group email account and processes requests.

• Provides backup assistance to claims support teams.

Performs responsibilities required in branch offices as needed.

• Provides front desk reception and associated administrative responsibilities.

• Orders office supplies.

• Reserves/books conference rooms and sets up offices/workstations for new employees.

• Manages incoming and outgoing mail and packages.

• Maintains printers and Pitney Bowes (or similar) mail machines.

SUPERVISORY RESPONSIBILITIES

This role does not have supervisory responsibilities.

EDUCATION AND EXPERIENCE

High school Diploma or GED required. Minimum 1 year of related experience and/or training; or equivalent combination of education and experience required.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

KNOWLEDGE AND SKILLS

Basic working knowledge of office procedures and processes. Solid data entry, attention to detail and phone skills. Ability to read, write and comprehend simple instructions, short correspondence, and memos. Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to use critical thinking skills to assess incoming phone calls and requests. Basic Microsoft Office Suite: Outlook, Word, Excel, PowerPoint, and ability to use multiple databases/programs to access information.

PHYSICAL REQUIREMENTS

Office environment - no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear.

WORK ENVIRONMENT

This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment.

We are currently not offering employment sponsorship for this opportunity

#LI-ET1 #LI-Onsite

The current range for this position is

$17.05 - $26.89

This range is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work.

WHY JOIN ICW GROUP?

• Challenging work and the ability to make a difference

• You will have a voice and feel a sense of belonging

• We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match

• Bonus potential for all positions

• Paid Time Off

• Paid holidays throughout the calendar year

• Want to continue learning? We'll support you 100%

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

At ICW Group we offer a work environment that encourages entrepreneurialism and celebrates success. Our team members are hands-on contributors who are given the opportunity to make an impact. It's our people who make us an employer of choice and the vibrant company we are today.

Job Category: Claims

Job Type: Full time

Req ID: JR101679