Claims Supervisor 1: Insurance Operations Lead

Auto-Owners Insurance; Westborough (MA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

Paid time off

Parental leave

Adoption assistance

Fertility treatment assistance

401(k) plan with company match

Gym reimbursement

Job summary

Concord Group Insurance in Westborough, MA is seeking a Claims Supervisor to supervise and coordinate activities within the Claims Division. This role focuses on training and developing associates, planning and directing work to meet company objectives, and ensuring service standards while addressing issues and driving improvements.

The position requires a bachelor’s degree and active participation in continuing education, with compensation in the range of $75,000 to $90,000 per year.

Qualifications

• Bachelor’s degree required.
• Ability to supervise office/department activities, train and develop associates, and conduct performance appraisals.
• Strong written and verbal communication skills.
• Ability to write reports and interact with management and associates.

Responsibilities

• Supervise and coordinate activities within the Claims Division.
• Train and develop associates and conduct performance appraisals.
• Plan, assign, and direct work to meet company objectives.
• Ensure service expectations are met and resolve complaints.
• Interview candidates to fill open positions and manage personnel changes.
• Review objectives and implement improvements as needed.

Skills

Supervisory experience

Communication

Analytical thinking

Problem solving

Education

Bachelor's degree

Job description

Concord Group Insurance in Westborough, MA is seeking a Claims Supervisor to supervise and coordinate activities within the Claims Division. This role focuses on training and developing associates, planning and directing work to meet company objectives, and ensuring service standards while addressing issues and driving improvements.

The position requires a bachelor’s degree and active participation in continuing education, with compensation in the range of $75,000 to $90,000 per year.