Branch Claims Clerk

Concord General Mutual Insurance Company; United States; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

Paid time off

401(k) with company match

Gym reimbursement

Job summary

Concord Group is seeking a Claims Clerk to assist the Claims Department with servicing and processing policyholder claims. This clerical role ensures claims are resolved accurately and timely, supporting the team in a fast-paced environment.

The position requires strong customer service, organizational, and interpersonal skills, with experience in Excel and a paperless workflow. You will handle FNOL intake, manage calls, and scan/index documents as part of daily tasks.

Qualifications

• High school diploma or GED required.
• General clerical skills.
• Professional telephone manner.
• Excellent interpersonal and organizational skills.
• Proficient in a PC Windows environment.
• Demonstrate experience in Microsoft Excel.
• Accuracy in spelling and grammar.
• Ability to work together in a team setting on shared tasks.
• Experience working in a paperless environment preferred.

Responsibilities

• Demonstrate customer service skills and managing FNOL intake
• Managing a high volume of incoming calls
• Scanning and indexing claim file documentation
• Ability to multitask in a fast-paced environment
• Ability to learn basic insurance fundamentals
• Other related duties as assigned by supervisor

Skills

Customer service

Telephone etiquette

Interpersonal skills

Organizational skills

PC Windows

Microsoft Excel

Attention to detail

Team collaboration

Paperless environment experience

Education

High school diploma or GED

Job description

A career at Concord Insurance Group is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Job Description

This position is responsible for assisting the Claims Department with servicing and processing of policyholder claims. The purpose of this position is to provide clerical support to help ensure claims resolve accurately and timely.

Responsibilities

• Demonstrate customer service skills and managing FNOL intake
• Managing a high volume of incoming calls
• Scanning and indexing claim file documentation
• Ability to multitask in a fast-paced environment
• Ability to learn basic insurance fundamentals
• Other related duties as assigned by supervisor

Requirements

• High school diploma or GED required
• General clerical skills
• Professional telephone manner
• Excellent interpersonal and organizational skills
• Proficient in a PC Windows environment
• Demonstrate experience in Microsoft Excel
• Accuracy in spelling and grammar
• Ability to work together in a team setting on shared tasks
• Experience working in a paperless environment preferred

Benefits

At The Concord Group, we’re proud to offer a comprehensive benefits package designed to support the wellbeing of our associates. This includes medical, vision, dental, life insurance, disability insurance, and a generous paid time off program for vacation, personal, sick time, and holiday pay. Additional benefits include parental leave, adoption assistance, fertility treatment assistance, a competitive 401(k) plan with company match, gym member/fitness class reimbursement, and additional resources and programs that encourage professional growth and overall wellness.

Why Concord Group Insurance

Since 1928, The Concord Group has been protecting families and small businesses across New England with trusted, personal insurance solutions. The Concord Group is a member of The Auto Owners Group of Companies and is recognized as a leading insurance provider through the independent agency system. Rated A+ (Superior) by AM Best, the company is represented by more than 550 of the best local independent agents throughout Maine, Massachusetts, New Hampshire, and Vermont.

At Concord Group, we believe in more than just insurance, we believe in our people. Our associates thrive in a supportive, collaborative workplace where community involvement, professional growth, and shared values drives everything we do.

Starting your career with The Concord Group means joining a team that values people first and gives you the opportunity to grow, give back, and make a lasting difference in the lives of those we serve.

Compensation

We are dedicated to fair and competitive total compensation package that supports the wellbeing and success of our associates. In addition to this, we offer other components like bonus opportunities.

Equal Employment Opportunity

The Concord Group is an equal opportunity employer and hires, transfers, and promotes based on ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state, or local law.

The Concord Group participates in E-Verify.