Casualty Field Claims Representative - Virginia

Virginia Farm Bureau Family of Companies; United States; Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical and dental insurance from day one

Generous 401K contribution

Paid training and continuing education reimbursement

Excellent paid time off (PTO) plan

Job summary

A regional insurance provider is seeking a Customer-Focused Casualty Field Claims Representative to join their remote claims team in Virginia. The successful candidate will investigate claims, comply with company procedures, and provide tailored support to members. Ideal applicants will have over 5 years of claims handling experience and possess strong organizational and communication skills. This role offers a comprehensive benefits package including medical, dental, and generous PTO.

Qualifications

• Minimum 5+ years claims handling experience.
• Knowledge of the Motor Vehicle Code of Virginia.
• Proven customer service skills.

Responsibilities

• Investigate all losses assigned for Virginia Farm Bureau members.
• Comply with company policies in handling all claims.
• Report all activity on all claim files promptly.

Skills

Customer service skills

Communication skills

Organizational skills

Investigation skills

Education

College degree or equivalent work experience

5+ years claims handling experience

Job description

Casualty Field Claims Representative - Virginia

Virginia Farm Bureau is seeking a customer-focused Casualty Field Claims Representative (CFCR) to join our claims team. The role is responsible for handling a variety of claims and providing efficient settlements in accordance with company procedures and standards.

When it comes to insurance, we’re all about providing tailored coverage to Virginia families and small businesses. With experienced insurance agents in more than 100 county offices, we’re embedded in the communities we serve and proud partners in the Virginia Farm Bureau mission.

Position: Hours: Monday - Friday, 8:00am - 4:30pm. Full Time position (37.50 hours per week) - This is a fully remote position, must live in the state of Virginia.

Primary Duties:

• Investigate all losses assigned for Virginia Farm Bureau members
• Comply with company policies and procedures in the handling of all losses and other company matters.
• Report all activity on all claim files to the company promptly.
• Prioritize First Contact Settlement Communications with Claimants
• Promptly reply to all complaints as requested.
• Advise Underwriting Department on all poor risks
• Assist and give guidance to other claim personnel as requested.
• All other duties as assigned by the Supervisor.

Minimum Educational/Experience/Skills:

• College degree or equivalent work experience
• Minimum 5+ years claims handling experience
• Equivalent/Applicable prior insurance claims experience
• Knowledge of the Motor Vehicle Code of Virginia
• Knowledge of tort laws affecting civil cases
• Excellent oral and written communication skills
• Excellent organizational skills
• Proven customer service skills
• Strong investigation and settlement skills

Preferred Qualifications/Skills:

• Previous VFB claims experience a plus
• Knowledge of insurance contracts issued by the company
• Experience with casualty insurance claims
• Completion of AIC, CPCU or SCLA designation

At VA Farm Bureau, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time off (PTO) plan and more!

Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.