Claims Service Representative

Virginia Farm Bureau Family of Companies; Virginia (MN); Hybrid; USD 42,000 - 48,000; Full time

Benefits offered by this job

Paid training

Continuing education reimbursement

Medical insurance

Dental insurance

401K

Paid PTO

Job summary

Virginia Farm Bureau Family of Companies seeks a Claims Service Representative to handle windshield claims, rental coordination, and claim dispatch from the West Creek Office in Goochland/Richmond area. Hybrid schedule offered: in office 3 days, remote 2 days after training.

You will answer calls, enter new claims, maintain the desk, assign claims, pay towing claims, arrange rentals, and monitor salvages as part of daily duties.

Qualifications

• High school diploma or equivalent.
• Previous claims experience.
• Proven customer service skills.
• Excellent oral and written communication skills.
• Strong organizational skills.
• Strong computer skills (Word and Excel).
• High level of initiative/motivation.
• Excellent attention to detail and time management.
• Able to multi-task, prioritize and organize with limited supervision.
• Ability to build rapport quickly.

Responsibilities

• Answer phone calls to enter new claims and answer customer questions.
• Maintain the glass/rental help desk.
• Evaluate and determine claim assignments.
• Ensure customers are receiving best possible customer service.
• Verify and pay towing claims.
• Set up car rentals with appropriate rental firms and pay rental invoices.
• Follow up on rental vehicles with appraisers to terminate rentals on expiration date of repairs.
• Maintain salvage programs and record/process salvage titles.
• Assist with mail in the unit.
• Back-up other CSR’s.
• Provide management reports monthly.
• All other duties as assigned by the supervisor.

Skills

Customer service

Communication skills

Time management

Organizational skills

Computer skills

Multi-tasking

Rapport building

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

POSITION TITLE: Claims Service Representative

STATUS: Exempt

COMPENSATION RANGE: $42,000 - $48,000 Annually

LOCATION: Based out of our beautiful West Creek Office, located at 12580 West Creek Pkwy, Richmond, VA 23238.

REPORTS TO: Claims Process and Support Manager

Position Summary

The “CSR” handles windshield claims, rental cars, dispatching of claims, maintaining drive in appointment schedules and processing salvage vehicles.

LOCATION

This position is based out of our beautiful West Creek Office location. West Creek (Goochland, VA – Richmond, VA)

Office Hours: Monday – Friday, 8:00am – 4:30pm

Hybrid schedule is offered, in office 3 days a week, work from home 2 days a week, after training and probationary period is completed.

Primary Duties

• Answer phone calls to enter new claims and answer customer questions.
• Maintain the glass/ rental help desk.
• Evaluate and determine claim assignments.
• Ensure customers are receiving best possible customer service.
• Verify and pay towing claims.
• Set up car rentals with appropriate rental firms and pay rental invoices.
• Follow up on rental vehicles with appraisers to terminate rentals on expiration date of repairs.
• Maintain salvage programs and record/process salvage titles.
• Assist with mail in the unit.
• Back-up other CSR’s.

Additional Duties

• Provide management reports monthly.
• All other duties as assigned by the supervisor.

Minimum Educational/Experience Qualifications

• High school diploma or equivalent
• Previous claims experience

Minimum Skill Qualifications

• Previous experience with on-line and stand-alone computer systems
• Proven customer service skills
• Dependable
• Excellent oral and written communication skills
• Strong organizational skills
• Strong computer skills (Word and Excel)
• High level of initiative/motivation
• Excellent attention to detail and time management
• Able to multi-task, prioritize and organize with limited supervision
• Ability to build rapport quickly

Preferred Qualifications

• INS Insurance courses
• AIC Insurance courses

At VA Farm Bureau, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time off (PTO) plan and more!

Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.