Claims Service Representative

Farm Bureau Financial Services; West Des Moines (IA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401K with employer match

Health, dental, and vision benefits

Life and disability insurance

Job summary

Farm Bureau Financial Services is seeking a Claims Service Representative to review, investigate, evaluate, negotiate and settle assigned multi-line claims not requiring fieldwork. You will interpret policies, determine coverage and liability, value losses and help set reserves.

You will maintain detailed notes and reports while delivering exceptional customer service and building professional relationships with coworkers, agents, claimants, and policyholders.

Qualifications

• High school diploma or equivalent plus 1+ years of relevant experience.
• Insurance experience (claims or underwriting) preferred; agriculture background helpful.
• Ability to exercise independent judgment and arrive at decisions for more complex claims.
• Exceptional customer service with strong verbal and written communication.
• Excellent phone skills; ~50% time on calls.
• High attention to detail and strong organizational skills.
• Advanced computer skills to learn multiple systems.
• Progress towards industry education (AIC, CPCU, AEI).

Responsibilities

• Review, investigate, evaluate, negotiate and settle assigned claims involving multi-line coverage not requiring field investigation.
• Investigate the facts of the loss, interpret the policy, determine coverage and liability.
• Determine value of lost property and assist in setting reserves.
• Prepare detailed running notes, reports and documentation per procedures.
• Maintain a service-oriented attitude and professional relationships with coworkers, agents, claimants and others.

Skills

Customer service

Verbal communication

Written communication

Phone skills

Attention to detail

Organizational skills

Computer skills

Industry education progression

Education

High school diploma

Associates degree preferred

Job description

Claims Service Representative

Do you thrive in a work environment where you must multi-task and have strong organization skills? Are you a go-getter with high initiative and a positive attitude? Do you have strong customer service mindset and time management skills? If so, this Claims Service Representative opportunity could be a great fit for you!

Who We Are:

With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We’re proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

What You’ll Do

As a Claims Service Representative, you will review, investigate, evaluate, negotiate and settle assigned claims involving multi-line insurance coverage that do not require field investigation. You must investigate the facts of the loss, interpret the policy, and determine whether the loss is covered and if our client member is liable. You will also determine the value of lost property and assist in setting reasonable reserves. While handling the claim, you will prepare detailed and organized running notes, written reports and documentation in accordance with established procedures. As a Claims Service Representative, you must keep a service-oriented attitude at all times by maintaining professional and productive relationships with coworkers, supervisors, agents, agency managers, claimants, policyholders, doctors, attorneys, and others.

What It Takes to Join Our Team:

• High school diploma or equivalent plus 1+ years of relevant experience. Associates degree or equivalent preferred.
• Insurance experience (specifically claims or underwriting experience) is preferred. Agriculture background/knowledge is helpful.
• Must exercise independent judgment and arrive at decisions through sound, logical reasoning in order to handle more complex claims.
• Exceptional customer service skills, including strong verbal and written communication skills.
• Excellent phone skills required as approximately 50% of time will be spent on the phone.
• High attention to detail and strong organizational skills.
• Advanced computer skills are required in order to quickly learn our multiple systems.
• Progress towards industry education is expected (AIC, CPCU, AEI programs, etc.)

Ability to work 8am-4:30pm Monday through Friday from our office in Manhattan, KS. After 90 days of employment, a hybrid work arrangement of 2 work from home days is allowed.

What We Offer You:

• When you’re on our team, you get more than a great paycheck.
• You’ll hear about career development and educational opportunities.
• We offer an enhanced 401K with a match, low cost health, dental, and vision benefits, and life and disability insurance options.
• We also offer paid time off, including holidays and volunteer time and teams who know how to have fun.
• Add to that an onsite wellness facility and cafeteria.
• Farm Bureau....where the grass really IS greener!

Work Authorization/Sponsorship:

At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.