Catastrophe Claims Representative

Farm Bureau Financial Services; Wichita (KS); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Enhanced 401(k) with match

Health, dental, and vision benefits

Paid time off and holidays

Onsite wellness facility

Hybrid work consideration

Job summary

A leading insurance provider in Wichita, Kansas is seeking a Catastrophe Claims Representative to respond to storm events. Responsibilities include investigating, evaluating, and negotiating property claims in a fast-paced environment. The ideal candidate will have a college degree or equivalent and at least three years of relevant experience. Strong interpersonal and communication skills are essential. The position requires up to 90% travel and the ability to work on-call, often including weekends. Competitive benefits and opportunities for professional development are offered.

Qualifications

• 3+ years of relevant experience in claims.
• Valid driver's license with satisfactory records.
• Ability to lift a minimum of 75 pounds.
• Analytical ability to evaluate claims and data.
• Proficiency with multiple computer systems.

Responsibilities

• Investigate, evaluate, and negotiate property claims.
• Document investigations and develop defendable claims files.
• Assist in managing claims during non-storm periods.
• Travel up to 90% to field locations across an 8-state territory.
• Assist with non-storm claims processing, payments, and follow-ups.

Skills

Communication skills

Negotiation skills

Interpersonal skills

Organizational skills

Analytical skills

Computer skills

Computer skills

Education

College degree or equivalent

Industry education progression

Tools

Xactimate

Job description

Who We Are

With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars, and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership, and accountability are at the heart of every decision we make and every action we take. We’re proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

What You’ll Do

As a Catastrophe Claims Representative, you will be responsible for immediate response to CAT storm events to investigate, evaluate, and negotiate property claim assignments involving homeowner, farm, and commercial risks. You will represent Farm Bureau in the field and must maintain a service-oriented attitude by fostering professional and productive relationships with coworkers, supervisors, agents, policyholders, and other stakeholders. You will focus on accurately documenting investigations, evaluations, recommendations, and plans of action with results focused on developing a defendable claims file. You must be able to effectively negotiate with client/members and contractors in a professional manner to attain a fair settlement. When called to storm events across our 8-state territory (KS, NE, IA, MN, SD, AZ, NM, UT), you will be deployed for up to three weeks. During non-storm periods, you will assist our business units in managing claims by reviewing and paying replacement cost claims or following up on pending storm losses, as well as focusing on your personal development and training.

What It Takes To Join Our Team

• College degree or equivalent plus 3+ years of relevant experience required.
• Working knowledge of construction and estimating systems (Xactimate) is preferred.
• Excellent verbal and written communication, including the ability to negotiate effectively and present yourself in a professional manner.
• Must possess excellent interpersonal and organizational skills, as well as analytical ability.
• Strong computer skills are required to quickly learn our multiple systems.
• A valid driver's license and satisfactory Motor Vehicle Records are required, as this position includes a company paid vehicle.
• Travel may be as high as 90% to effectively handle catastrophe claims in the field.
• Must maintain on-call availability with the ability to deploy at any time, with the potential for being out for extended periods including weekends.
• Must be able to climb onto ladders, roofs, and other structures to inspect damage and lift a minimum of 75 pounds.
• Progress toward industry education outlined in career development path is expected.

What We Offer You

When you’re on our team, you get more than a great paycheck. You’ll hear about career development and educational opportunities. We offer an enhanced 401(k) with a match, low-cost health, dental, and vision benefits, life and disability insurance options, paid time off, holidays, volunteer time, and fun team activities. We also provide an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement. Farm Bureau, where the grass really IS greener!

Work Authorization/Sponsorship

At this time we are not considering candidates that need any type of immigration sponsorship now or in the future. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future.