Casualty Claims Representative

Farm Bureau Financial Services; West Des Moines (IA); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

401K with match

Health, dental, vision benefits

Life and disability insurance

Paid time off incl. holidays

Hybrid work arrangement possibility

Wellness facility on site

Daycare center

Cafeteria

Job summary

Farm Bureau Financial Services in West Des Moines, IA invites you to join as a Casualty Claims Representative. You will investigate, evaluate, negotiate and settle liability and bodily injury claims with a strong customer service mindset.

You should have a college degree or 2 years of relevant experience, plus knowledge of tort law and excellent verbal and written communication. A hybrid/onsite environment may be available for the right candidate.

Qualifications

• College degree or equivalent 2 years of relevant experience preferred.
• 2 years Liability or Casualty claims experience preferred.
• AIC/SCLA designation or CPCU designation preferred or in progress.
• High attention to detail and strong organizational skills.
• Strong verbal and written communication skills.
• Exceptional customer service skills.
• PC literate with familiarity of Outlook, Word and Excel.
• Valid driver’s license and acceptable MVR required.
• Limited travel with overnight stays required.

Responsibilities

• Investigate, evaluate, negotiate and settle assigned casualty claims.
• Handle liability investigations and bodily injury claims.
• Interpret policies to determine coverage and liability.
• Determine loss value and assist in setting reserves.
• Maintain professional relationships with coworkers, agents, claimants and others.
• Work from 5500 Westown Parkway, West Des Moines office.

Skills

Attention to detail

Organizational skills

Verbal communication

Written communication

Customer service

Multi-tasking

PC literacy

Outlook

Microsoft Word

Excel

Education

College degree

AIC/SCLA/CPCU designation (preferred)

Tools

Outlook

Microsoft Word

Excel

Job description

Casualty Claims Representative

Will be filled at the appropriate level based on experience

Do you thrive in a work environment where you must multi-task and have strong organizational skills? Are you a go-getter with high initiative and a positive attitude? Do you have casualty claims experience and a strong customer service mindset? If so, this Casualty Claims Representative opportunity could be a great fit for you!

Who We Are: At Farm Bureau Financial Services, we make insurance simple so our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 75-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

What You'll Do

As a Casualty Claims Representative, you will investigate, evaluate, negotiate and settle assigned claims involving casualty insurance coverage. In this role, you will typically handle liability investigations and bodily injury claims. You must investigate the facts of the loss, interpret the policy, and determine whether the loss is covered and if our client member is liable. You will also determine the value of the loss and assist in setting appropriate reserves. In this role, it is important to have a strong knowledge of tort law and how it relates to specific cases. As a Casualty Claims Representative, you must keep a service-oriented attitude at all times by maintaining professional relationships with coworkers, supervisors, agents, agency managers, claimants, policyholders, doctors, attorneys, and others. You will work out of our 5500 Westown Parkway, West Des Moines office location.

What It Takes to Join Our Team

• College degree or equivalent 2 years of relevant experience preferred.
• 2 years Liability or Casualty claims experience is preferred.
• Associate in Claims (AIC), Senior Claims Law Associate (SCLA) designation and CPCU designation preferred or working towards the designations.
• High attention to detail and strong organizational skills.
• Strong verbal and written communication skills.
• Exceptional customer service skills.
• Must be PC literate and able to effectively use our systems. Familiarity with Outlook, Microsoft Word and Excel is preferred.
• A valid driver’s license and satisfactory Motor Vehicle Records are required.
• Limited travel with overnight stays is required.

What We Offer You

When you're on our team, you get more than a great paycheck. You'll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement. Farm Bureau....where the grass really IS greener!

Work Authorization/Sponsorship

Applicants must be currently authorized to work in the United States on a full-time basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not able to sponsor OPT status.