Claims & Risk Coordinator – Global Wellness, Target Bonus

OneSpaWorld LLC; Coral Gables, Northern (FL, KY); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly pay

Target bonus

Collaborative culture

Job summary

OneSpaWorld LLC seeks a Claims Coordinator to support Risk Management. The role focuses on evaluating and processing onboard incident claims for guests and crew, coordinating with shipboard medical teams, cruise lines, and internal stakeholders to ensure timely and accurate resolutions.

The ideal candidate has at least an Associate's degree (or equivalent) and 2+ years in guest or crew maritime claims, with strong organizational, writing, and math skills and MS Office proficiency.

Qualifications

• Associate's degree or equivalent professional experience.
• 2+ years of guest or crew maritime claims experience preferred.
• Working knowledge of claims files and claims processes.
• Strong written communication, typing, and math skills; proficient in MS Office.

Responsibilities

• Serve as the primary point of contact for claims-related correspondence with staff, cruise lines, and guests.
• Partner with onboard doctors to support crew medical claims and repatriation cases.
• Investigate guest and crew claims by gathering documentation and assessing coverage.
• Maintain claims databases and process payments accurately and on schedule.
• Take on additional projects and responsibilities as assigned, adapting to a dynamic team.

Skills

Guest/crew claims

Claims knowledge

MS Office

Typing

Organizational skills

Attention to detail

Discretion

Education

Associate's degree

Tools

MS Outlook

MS Word

MS Excel

Job description

OneSpaWorld LLC seeks a Claims Coordinator to support Risk Management. The role focuses on evaluating and processing onboard incident claims for guests and crew, coordinating with shipboard medical teams, cruise lines, and internal stakeholders to ensure timely and accurate resolutions.

The ideal candidate has at least an Associate's degree (or equivalent) and 2+ years in guest or crew maritime claims, with strong organizational, writing, and math skills and MS Office proficiency.