Claims Coordinator

osw; Coral Gables (FL); On-site; USD 30,000 - 41,000; Full time

Job summary

OneSpaWorld is seeking a detail-oriented Claims Coordinator to join its Risk Management team at our Coral Gables headquarters. You will evaluate and process onboard incident claims for guests and crew, liaising with shipboard medical teams, cruise line partners, and internal stakeholders to ensure fair, timely resolutions.

The role emphasizes data accuracy, database maintenance, and adherence to confidentiality, with a focus on collaboration, learning, and professional growth.

Qualifications

• Associate's degree or equivalent professional experience.
• 2+ years of guest or crew maritime claims experience preferred.
• Strong written communication, typing, and math skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• Excellent organizational skills and ability to work under pressure.
• Discretion with confidential information.

Responsibilities

• Serve as the primary contact for claims-related correspondence with staff, cruise lines, and guests.
• Collaborate with onboard doctors to support crew medical claims and repatriation cases.
• Investigate claims by gathering documentation and assessing coverage.
• Maintain claims databases and process payments accurately and on schedule.
• Take on additional projects and responsibilities as assigned.

Skills

MS Office

Strong written communication

Attention to detail

Organizational skills

Confidentiality

Maritime claims knowledge

Education

Associate's degree or equivalent

Tools

MS Office

Excel

Job description

Claims Coordinator – Risk Management

Location: Coral Gables, FL

About OneSpaWorld

OneSpaWorld is a global leader in health, wellness, and beauty services at sea and on land, operating spa and wellness centers aboard cruise ships and at destination resorts. We are committed to the highest standards of quality and service, and we continually evolve to stay at the forefront of the wellness industry.

Position Summary

We're looking for an experienced, detail-oriented Claims Coordinator to join our Risk Management team, based at our headquarters in sunny Coral Gables, Florida. In this role, you'll evaluate and process claims related to onboard incidents involving both guests and crew, working to ensure fair, accurate, and timely resolution. You'll be a key point of contact between shipboard medical teams, cruise line partners, and internal stakeholders — bringing structure and follow-through to a fast-moving, detail-heavy process.

What You'll Do

• Serve as the primary point of contact for claims-related correspondence with staff, cruise lines, and guests.
• Partner with onboard doctors to support crew medical claims and repatriation cases.
• Investigate guest and crew claims by gathering documentation and assessing coverage.
• Maintain claims databases and process payments accurately and on schedule.
• Take on additional projects and responsibilities as assigned, adapting to the needs of a dynamic team.

What You Bring

• Associate's degree, or equivalent professional experience.
• 2+ years of experience in guest or crew maritime claims strongly preferred.
• Working knowledge of claims files and claims processes.
• Strong written communication, typing, and math skills, with proficiency in MS Office (Outlook, Word, Excel).
• Excellent organizational skills, attention to detail, and the ability to perform well under pressure.
• A positive, collaborative attitude and willingness to learn.
• Discretion in handling confidential information.

Why OneSpaWorld

• Join a global team with a genuine impact on guest and crew wellbeing.
• Competitive hourly pay plus target bonus.
• A collaborative, supportive culture with room to grow.
• Ownership of meaningful work from day one.