Maritime Claims Specialist

osw; Coral Gables (FL); On-site; USD 30,000 - 41,000; Full time

Job summary

OneSpaWorld is seeking a detail-oriented Claims Coordinator to join its Risk Management team at our Coral Gables headquarters. You will evaluate and process onboard incident claims for guests and crew, liaising with shipboard medical teams, cruise line partners, and internal stakeholders to ensure fair, timely resolutions.

The role emphasizes data accuracy, database maintenance, and adherence to confidentiality, with a focus on collaboration, learning, and professional growth.

Qualifications

• Associate's degree or equivalent professional experience.
• 2+ years of guest or crew maritime claims experience preferred.
• Strong written communication, typing, and math skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• Excellent organizational skills and ability to work under pressure.
• Discretion with confidential information.

Responsibilities

• Serve as the primary contact for claims-related correspondence with staff, cruise lines, and guests.
• Collaborate with onboard doctors to support crew medical claims and repatriation cases.
• Investigate claims by gathering documentation and assessing coverage.
• Maintain claims databases and process payments accurately and on schedule.
• Take on additional projects and responsibilities as assigned.

Skills

MS Office

Strong written communication

Attention to detail

Organizational skills

Confidentiality

Maritime claims knowledge

Education

Associate's degree or equivalent

Tools

MS Office

Excel

Job description

OneSpaWorld is seeking a detail-oriented Claims Coordinator to join its Risk Management team at our Coral Gables headquarters. You will evaluate and process onboard incident claims for guests and crew, liaising with shipboard medical teams, cruise line partners, and internal stakeholders to ensure fair, timely resolutions.

The role emphasizes data accuracy, database maintenance, and adherence to confidentiality, with a focus on collaboration, learning, and professional growth.