Maritime Claims Coordinator - Risk & Guest-Crew Care

OneSpaWorld LLC; Coral Gables (FL); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Competitive hourly pay

Target bonus

Job summary

OneSpaWorld LLC is seeking a Claims Coordinator to join our Risk Management team at the Coral Gables headquarters. The role focuses on evaluating and processing claims related to onboard incidents involving guests and crew, ensuring fair and timely resolution.

You will liaise with shipboard medical teams, cruise line partners, and internal stakeholders to bring structure and follow-through to a fast-paced process.

Qualifications

• 2+ years of experience in guest or crew maritime claims preferred.
• Strong written communication, typing and math skills are required.
• Proficiency in MS Office and data tracking tools is expected.

Responsibilities

• Serve as the primary point of contact for claims-related correspondence with staff, cruise lines, and guests.
• Partner with onboard doctors to support crew medical claims and repatriation cases.
• Investigate guest and crew claims by gathering documentation and assessing coverage.
• Maintain claims databases and process payments accurately and on schedule.
• Take on additional projects and responsibilities as assigned, adapting to the needs of a dynamic team.

Skills

Written communication

Typing

Math skills

MS Office

Education

Associate's degree or equivalent experience

Tools

MS Office (Outlook, Word, Excel)

Job description

OneSpaWorld LLC is seeking a Claims Coordinator to join our Risk Management team at the Coral Gables headquarters. The role focuses on evaluating and processing claims related to onboard incidents involving guests and crew, ensuring fair and timely resolution.

You will liaise with shipboard medical teams, cruise line partners, and internal stakeholders to bring structure and follow-through to a fast-paced process.