Maritime Claims Specialist - Impactful & Growth‑Oriented

OneSpaWorld; Coral Gables (FL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Target bonus

Collaborative culture

Growth opportunities

Meaningful work

Job summary

OneSpaWorld seeks an experienced Claims Coordinator for our Risk Management team at the Coral Gables headquarters. You will evaluate and process onboard incident claims for guests and crew, coordinating with shipboard medical teams, cruise lines, and internal stakeholders to ensure timely, fair resolutions.

Requirements include an Associate’s degree (or equivalent), 2+ years in maritime claims, strong written skills, and MS Office proficiency.

Qualifications

• Associate's degree or equivalent professional experience.
• 2+ years of guest or crew maritime claims experience preferred.
• Strong written communication, typing, and math skills; MS Office proficiency.
• Discretion in handling confidential information.

Responsibilities

• Serve as primary point of contact for claims-related correspondence with staff, cruise lines, and guests
• Partner with onboard doctors to support crew medical claims and repatriation cases
• Investigate guest and crew claims by gathering documentation and assessing coverage
• Maintain claims databases and process payments accurately and on schedule
• Take on additional projects and responsibilities as assigned, adapting to a dynamic team

Skills

Attention to detail

Organizational skills

Strong written communication

Education

Associate's degree or equivalent

Tools

MS Office

Job description

OneSpaWorld seeks an experienced Claims Coordinator for our Risk Management team at the Coral Gables headquarters. You will evaluate and process onboard incident claims for guests and crew, coordinating with shipboard medical teams, cruise lines, and internal stakeholders to ensure timely, fair resolutions.

Requirements include an Associate’s degree (or equivalent), 2+ years in maritime claims, strong written skills, and MS Office proficiency.