Claims Resolution Specialist

Federated Mutual Insurance Company; Minnesota; On-site; USD 63,800 - 78,000; Full time

Benefits offered by this job

Competitive compensation

Bonus programs

Cost-effective health insurance

Robust pension and 401(k) offerings

Paid volunteer time

Opportunities for gift matching

Job summary

Federated Mutual Insurance Company is seeking a dedicated individual to assist clients through the claims process, ensuring they return to normalcy after a loss. The position is in-office at our Edina, MN location, and no previous insurance or claims experience is required, thanks to our comprehensive training program.

Ideal candidates will possess strong customer service experience, analytical skills, and excellent communication abilities. The salary range for this role is between $63,800 and $78,000, alongside a variety of benefits focused on professional and personal growth.

Qualifications

• Current pursuing or have obtained a four-year degree.
• Experience in a customer service role in various industries.
• Ability to make confident decisions based on available information.
• Strong analytical, computer, and time management skills.
• Excellent written and verbal communication skills.
• Leadership experience is a plus.

Responsibilities

• Work with policyholders and other stakeholders to resolve claims.
• Explain policy coverage to clients and third parties.
• Complete investigations and document facts relating to claims.
• Determine the value of damaged items and pay benefits accurately.
• Negotiate settlements with policyholders and third parties.
• Resolve claims by paying, settling, or denying them.

Skills

Customer service experience

Analytical skills

Computer skills

Time management skills

Strong communication skills

Education

Four-year degree

Job description

Federated Mutual Insurance Company is seeking a dedicated individual to assist clients through the claims process, ensuring they return to normalcy after a loss. The position is in-office at our Edina, MN location, and no previous insurance or claims experience is required, thanks to our comprehensive training program.

Ideal candidates will possess strong customer service experience, analytical skills, and excellent communication abilities. The salary range for this role is between $63,800 and $78,000, alongside a variety of benefits focused on professional and personal growth.