Claims Representative - Edina, MN

Federated Mutual Insurance Company; Minnesota; On-site; USD 63,800 - 78,000; Full time

Benefits offered by this job

Competitive compensation

Bonus programs

Cost-effective health insurance

Robust pension and 401(k) offerings

Paid volunteer time

Opportunities for gift matching

Job summary

Federated Mutual Insurance Company is seeking a dedicated individual to assist clients through the claims process, ensuring they return to normalcy after a loss. The position is in-office at our Edina, MN location, and no previous insurance or claims experience is required, thanks to our comprehensive training program.

Ideal candidates will possess strong customer service experience, analytical skills, and excellent communication abilities. The salary range for this role is between $63,800 and $78,000, alongside a variety of benefits focused on professional and personal growth.

Qualifications

• Current pursuing or have obtained a four-year degree.
• Experience in a customer service role in various industries.
• Ability to make confident decisions based on available information.
• Strong analytical, computer, and time management skills.
• Excellent written and verbal communication skills.
• Leadership experience is a plus.

Responsibilities

• Work with policyholders and other stakeholders to resolve claims.
• Explain policy coverage to clients and third parties.
• Complete investigations and document facts relating to claims.
• Determine the value of damaged items and pay benefits accurately.
• Negotiate settlements with policyholders and third parties.
• Resolve claims by paying, settling, or denying them.

Skills

Customer service experience

Analytical skills

Computer skills

Time management skills

Strong communication skills

Education

Four-year degree

Job description

What Will You Do?

Customer-focused, source of knowledge and comfort, desire to help, professional – Does that sound like you? We are seeking someone who possesses those skills to assist our clients through the claims process and to help them return to normalcy after a loss.

No previous insurance or claims experience needed! Federated provides an exceptional training program to teach you the fundamentals of claims and will prepare you to assist clients.

This is an in-office position that will work out of our Edina, MN office, located at 7700 France Avenue South. A work from home option is not available.

Responsibilities

• Work with policyholders, physicians, attorneys, contractors and others to ensure claims are resolved in a prompt, fair and courteous way.
• Explain policy coverage to policyholders and third parties.
• Complete thorough investigations and document facts relating to claims.
• Determine the value of damaged items or accurately pay medical and wage loss benefits.
• Negotiate settlements with policyholders and third parties.
• Resolve claims, which may include paying, settling, or denying claims, defending policyholders in court, compromising or recovering outstanding dollars.

Minimum Qualifications

• Current pursuing, or have obtained a four-year degree
• Experience in a customer service role in industries such as retail, hospitality, logistics, banking, automotive dealerships, vehicle rental, sales or similar fields
• Ability to make confident decisions based on available information
• Strong analytical, computer, and time management skills
• Excellent written and verbal communication skills
• Leadership experience is a plus

Salary Range

$63,800 - $78,000

What We Offer

We offer a wide variety of ways to support you as a whole, both professionally and personally. Our commitment to your growth includes opportunities for internal mobility and career development paths, inspiring excellence in performance and ensuring your professional journey thrives. Additionally, we offer exceptional benefits to nurture your personal life. We understand the importance of health and financial security, offering encompassing competitive compensation, enticing bonus programs, cost-effective health insurance, and robust pension and 401(k) offerings. To encourage community engagement, we provide paid volunteer time and offer opportunities for gift matching.

Employment Practices

All candidates must be legally authorized to work in the United States for any employer. Federated will not sponsor candidates for employment visa status, such as an H1-B visa. Federated does not interview or hire students or recent graduates with J-1 or F-1 visas or similar temporary work authorization.