Claims Specialist — Training Provided, In-Office (Owatonna)

Federated Mutual Insurance Company; Owatonna (MN); On-site; USD 63,800 - 78,000; Full time

Benefits offered by this job

Competitive compensation

Bonus programs

Health insurance

Retirement benefits

Paid volunteer time

Job summary

Federated Mutual Insurance Company is seeking a Claims Assistant in Owatonna, MN, to help clients navigate the claims process. This in-office position requires strong customer service skills and the ability to make confident decisions. No prior insurance experience is necessary, as Federated offers comprehensive training. The role involves working with policyholders and third parties, documenting claims, and negotiating settlements. The salary range is $63,800 - $78,000, reflecting individual experience and skills.

Qualifications

• Current pursuing, or have obtained a four‑year degree.
• Experience in a customer service role in relevant industries.
• Strong analytical, computer, and time management skills.
• Excellent written and verbal communication skills.

Responsibilities

• Work with policyholders and third parties to ensure claims are resolved.
• Explain policy coverage to clients and stakeholders.
• Document investigations and facts related to claims.
• Negotiate settlements and resolve claims efficiently.

Skills

Customer service experience

Decision-making skills

Analytical skills

Communication skills

Leadership experience

Education

Four-year degree

Job description

Federated Mutual Insurance Company is seeking a Claims Assistant in Owatonna, MN, to help clients navigate the claims process. This in-office position requires strong customer service skills and the ability to make confident decisions. No prior insurance experience is necessary, as Federated offers comprehensive training. The role involves working with policyholders and third parties, documenting claims, and negotiating settlements. The salary range is $63,800 - $78,000, reflecting individual experience and skills.