Claims Advocate & Resolution Specialist

Federated Mutual Insurance Company; Indianapolis (IN); On-site; USD 63,800 - 78,000; Full time

Benefits offered by this job

Competitive compensation

Bonus programs

Comprehensive health insurance

401(k) offerings

Paid volunteer time

Gift matching opportunities

Job summary

Federated Mutual Insurance Company in Indianapolis is searching for a knowledgeable individual to assist clients through the claims process, helping them recover after a loss. The role requires excellent communication and analytical skills, and the company provides comprehensive training for new employees.

Located at 9785 Crosspoint Blvd, this is an in-office position, emphasizing the importance of customer service experience across various industries. The salary ranges from $63,800 to $78,000, depending on experience and qualifications.

Qualifications

• Current pursuing, or have obtained a four-year degree.
• Experience in a customer service role in industries such as retail, hospitality, logistics, banking, automotive dealerships, vehicle rental, sales or similar fields.
• Ability to make confident decisions based on available information.
• Strong analytical, computer, and time management skills.
• Excellent written and verbal communication skills.
• Leadership experience is a plus.

Responsibilities

• Work with policyholders, physicians, attorneys, contractors and others to ensure claims are resolved in a prompt, fair and courteous way.
• Explain policy coverage to policyholders and third parties.
• Complete thorough investigations and document facts relating to claims.
• Determine the value of damaged items or accurately pay medical and wage loss benefits.
• Negotiate settlements with policyholders and third parties.
• Resolve claims, which may include paying, settling, or denying claims, defending policyholders in court, compromising or recovering outstanding dollars.

Job description

Federated Mutual Insurance Company in Indianapolis is searching for a knowledgeable individual to assist clients through the claims process, helping them recover after a loss. The role requires excellent communication and analytical skills, and the company provides comprehensive training for new employees.

Located at 9785 Crosspoint Blvd, this is an in-office position, emphasizing the importance of customer service experience across various industries. The salary ranges from $63,800 to $78,000, depending on experience and qualifications.