Claims Representative - Glendale, AZ

HTU; Glendale, Northern (AZ, KY); Hybrid; USD 64,000 - 78,000; Full time

Benefits offered by this job

Competitive compensation

Health insurance

401(k)

Volunteer time

Job summary

HTU in Glendale, AZ is seeking a dedicated claims professional to guide clients through the loss-claims process. You will work with policyholders, physicians, attorneys, contractors, and others to resolve claims promptly, fairly, and courteously.

You will explain policy coverage, conduct investigations, determine the value of damaged items or benefits, negotiate settlements, and resolve claims by paying, denying, or defending policyholders.

Qualifications

• Currently pursuing or has obtained a four-year degree.
• Experience in customer service in industries such as retail, hospitality, logistics, banking, automotive dealerships, vehicle rental, sales, or similar fields.
• Ability to make confident decisions based on available information.
• Strong analytical, computer, and time management skills.
• Excellent written and verbal communication skills.
• Leadership experience is a plus.

Responsibilities

• Assist clients through the claims process after a loss.
• Work with policyholders, physicians, attorneys, contractors, and others to resolve claims promptly and courteously.
• Explain policy coverage to policyholders and third parties.
• Conduct thorough investigations and document facts related to claims.
• Determine the value of damaged items or pay medical and wage loss benefits.
• Negotiate settlements with policyholders and third parties.
• Resolve claims by paying, settling, denying, defending in court, or recovering funds.

Skills

Decision making

Analytical skills

Time management

Written communication

Verbal communication

Leadership experience

Education

Bachelor's degree

Job description

Your Role

Here’s what you will be doing:

• Assist clients through the claims process to help them return to normalcy after a loss.
• Work with policyholders, physicians, attorneys, contractors, and others to ensure claims are resolved promptly, fairly, and courteously.
• Explain policy coverage to policyholders and third parties.
• Conduct thorough investigations and document facts related to claims.
• Determine the value of damaged items or accurately pay medical and wage loss benefits.
• Negotiate settlements with policyholders and third parties.
• Resolve claims by paying, settling, denying claims, defending policyholders in court, or recovering outstanding dollars.

About You

The company is looking for candidates who meet the following qualifications:

• Currently pursuing or have obtained a four-year degree.
• Experience in customer service roles in industries such as retail, hospitality, logistics, banking, automotive dealerships, vehicle rental, sales, or similar fields.
• Ability to make confident decisions based on available information.
• Strong analytical, computer, and time management skills.
• Excellent written and verbal communication skills.
• Leadership experience is a plus.

Compensation & Benefits

• Salary range: $63,800 - $78,000, varying based on job-related factors and individual experience.
• Competitive compensation and enticing bonus programs.
• Cost-effective health insurance.
• Robust pension and 401(k) offerings.
• Paid volunteer time and opportunities for gift matching.

Training & Development

Federated provides an exceptional training program to teach the fundamentals of claims and prepare employees to assist clients effectively.

Opportunities for internal mobility and career development paths are available to support professional growth.