Claims Advocate - In-Office, Customer-Centric Growth

Federated Insurance; Glendale (AZ); On-site; USD 63,800 - 78,000; Full time

Benefits offered by this job

Competitive compensation

Enticing bonus programs

Cost-effective health insurance

Robust pension and 401(k) offerings

Paid volunteer time

Gift matching opportunities

Job summary

Federated Insurance is seeking a customer-focused individual to assist clients through the claims process in our Glendale, AZ office. This is an in-office position that provides exceptional training to prepare you for handling claims and helping clients return to normalcy after losses.

Qualified candidates will have a four-year degree and experience in customer service roles. The job offers a salary range of $63,800 - $78,000, along with comprehensive benefits that support your personal and professional growth.

Qualifications

• Current pursuit or completion of a four-year degree.
• Experience in customer service roles across various industries.
• Ability to make confident decisions based on information.
• Strong analytical, computer, and time management skills.
• Excellent written and verbal communication skills.
• Leadership experience is a plus.

Responsibilities

• Work with clients to resolve claims promptly and courteously.
• Explain policy coverage to clients and third parties.
• Conduct thorough investigations and document claim facts.
• Determine values for damaged items and manage benefits payments.
• Negotiate settlements with clients and third parties.
• Resolve claims, including payments and legal defense.

Skills

Customer service experience

Analytical skills

Strong communication skills

Time management skills

Education

Four-year degree

Job description

Federated Insurance is seeking a customer-focused individual to assist clients through the claims process in our Glendale, AZ office. This is an in-office position that provides exceptional training to prepare you for handling claims and helping clients return to normalcy after losses.

Qualified candidates will have a four-year degree and experience in customer service roles. The job offers a salary range of $63,800 - $78,000, along with comprehensive benefits that support your personal and professional growth.