Claims Representative - Overland Park, KS

HTU; Overland Park, Northern (KS, KY); Hybrid; USD 64,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Pension/401(k) plan

Paid volunteer time

Gift matching

Bonus programs

Job summary

Federated in Overland Park, KS seeks a claims associate to guide clients through the settlement process and ensure fair, timely resolutions.

You will collaborate with physicians, attorneys, and contractors, explain policy coverage, and document investigations to support accurate payouts and settlements.

Qualifications

• Currently pursuing or have obtained a four-year degree.
• Experience in a customer service role in industries such as retail, hospitality, logistics, banking, automotive dealerships, vehicle rental, sales, or similar fields.
• Ability to make confident decisions based on available information.
• Strong analytical, computer, and time management skills.
• Excellent written and verbal communication skills.
• Leadership experience is a plus.

Responsibilities

• Assist clients through the claims process to help them return to normalcy after a loss.
• Work with policyholders, physicians, attorneys, contractors, and others to ensure claims are resolved promptly, fairly, and courteously.
• Explain policy coverage to policyholders and third parties.
• Conduct thorough investigations and document facts related to claims.
• Determine the value of damaged items or accurately pay medical and wage loss benefits.
• Negotiate settlements with policyholders and third parties.
• Resolve claims by paying, settling, denying claims, defending policyholders in court, or recovering outstanding dollars.

Skills

Customer service

Decision making

Analytical skills

Time management

Communication (written & verbal)

Leadership

Computer skills

Education

Four-year degree

Tools

MS Office

Job description

Your Role

Here's what you will be doing:

• Assist clients through the claims process to help them return to normalcy after a loss.
• Work with policyholders, physicians, attorneys, contractors, and others to ensure claims are resolved promptly, fairly, and courteously.
• Explain policy coverage to policyholders and third parties.
• Conduct thorough investigations and document facts related to claims.
• Determine the value of damaged items or accurately pay medical and wage loss benefits.
• Negotiate settlements with policyholders and third parties.
• Resolve claims by paying, settling, denying claims, defending policyholders in court, or recovering outstanding dollars.

About You

The company is looking for candidates who meet the following qualifications:

• Currently pursuing or have obtained a four-year degree.
• Experience in a customer service role in industries such as retail, hospitality, logistics, banking, automotive dealerships, vehicle rental, sales, or similar fields.
• Ability to make confident decisions based on available information.
• Strong analytical, computer, and time management skills.
• Excellent written and verbal communication skills.
• Leadership experience is a plus.

Compensation & Benefits

• Salary range: $63,800 - $78,000, varying based on job-related factors and individual experience.
• Competitive compensation and enticing bonus programs.
• Cost-effective health insurance.
• Robust pension and 401(k) offerings.
• Paid volunteer time and opportunities for gift matching.

Training & Development

Federated provides an exceptional training program to teach the fundamentals of claims and prepare employees to assist clients effectively. The company supports internal mobility and career development paths to foster professional growth.

How to Apply

All candidates must be legally authorized to work in the United States. Federated does not sponsor employment visa status or interview candidates with temporary work authorizations such as J-1 or F-1 visas.