Claims Representative - North Richland Hills, TX

Federated Mutual Insurance Company; North Richland Hills (TX); On-site; USD 63,800 - 78,000; Full time

Benefits offered by this job

Cost-effective health insurance

Competitive compensation

Pension and 401(k) offerings

Paid volunteer time

Gift matching opportunities

Job summary

Federated Mutual Insurance Company is seeking a claims representative in North Richland Hills, Texas. This role focuses on assisting clients throughout the claims process, ensuring they return to normalcy after a loss. No prior insurance experience is required, as an exceptional training program will be provided.

The position demands strong customer service skills, analytical thinking, and decision-making abilities. You will interact with policyholders and relevant parties to resolve claims efficiently. A competitive salary range of $63,800 - $78,000 is offered, with additional benefits to support personal and professional growth.

Qualifications

• Current pursuing or have obtained a four-year degree.
• Experience in a customer service role in various industries.
• Ability to make confident decisions based on information.
• Strong analytical, computer, and time management skills.
• Excellent written and verbal communication skills.
• Leadership experience is a plus.

Responsibilities

• Work with policyholders, physicians, attorneys, and others for claims resolution.
• Explain policy coverage to stakeholders.
• Complete investigations and document claims-related facts.
• Determine value for damaged items or pay benefits.
• Negotiate settlements with policyholders and third parties.
• Resolve claims through payments, settlements, or denials.

Skills

Customer service experience

Analytical skills

Communication skills

Decision-making ability

Leadership experience

Education

Four-year degree

Job description

What Will You Do?

Customer‑focused, source of knowledge and comfort, desire to help, professional – Does that sound like you? We are seeking someone who possesses those skills to assist our clients through the claims process and to help them return to normalcy after a loss.

No previous insurance or claims experience needed! Federated provides an exceptional training program to teach you the fundamentals of claims and will prepare you to assist clients.

This is an in‑office position that will work out of our North Richland Hills, TX office, located at 9151 Blvd 26 Suite 425B. A work from home option is not available.

Responsibilities

• Work with policyholders, physicians, attorneys, contractors and others to ensure claims are resolved in a prompt, fair and courteous way.
• Explain policy coverage to policyholders and third parties.
• Complete thorough investigations and document facts relating to claims.
• Determine the value of damaged items or accurately pay medical and wage loss benefits.
• Negotiate settlements with policyholders and third parties.
• Resolve claims, which may include paying, settling, or denying claims, defending policyholders in court, compromising or recovering outstanding dollars.

Minimum Qualifications

• Current pursuing or have obtained a four‑year degree
• Experience in a customer service role in industries such as retail, hospitality, logistics, banking, automotive dealerships, vehicle rental, sales or similar fields
• Ability to make confident decisions based on available information
• Strong analytical, computer, and time management skills
• Excellent written and verbal communication skills
• Leadership experience is a plus

Salary Range: $63,800 - $78,000

Pay may vary depending on job‑related factors and individual experience, skills, knowledge, etc.

What We Offer

We offer a wide variety of ways to support you as a whole, both professionally and personally. Our commitment to your growth includes opportunities for internal mobility and career development paths, inspiring excellence in performance and ensuring your professional journey thrives. Additionally, we offer exceptional benefits to nurture your personal life. We understand the importance of health and financial security, offering encompassing competitive compensation, enticing bonus programs, cost‑effective health insurance, and robust pension and 401(k) offerings. To encourage community engagement, we provide paid volunteer time and offer opportunities for gift matching. Discover more about Federated and our comprehensive benefits package: Federated Benefits You.

Employment Practices

All candidates must be legally authorized to work in the United States for any employer. Federated will not sponsor candidates for employment visa status, such as an H1‑B visa. Federated does not interview or hire students or recent graduates with J‑1 or F‑1 visas or similar temporary work authorization.