Claims Phone Representative

Enterprise Mobility; Jacksonville (FL); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid virtual training

Medical, dental, vision benefits

401(k) with up to 4% match + profit

Paid time off

Employee discounts on mobility

Job summary

Enterprise Mobility seeks remote Claims Phone Representatives based in Florida. You will handle incoming calls from renters, third parties, credit card companies and insurers, directing or recording information to advance claim files.

Training is provided virtually, with a full-time schedule and state-specific compliance. The Damage Recovery Unit coordinates claim flow and ensures professional service and adherence to policies.

Qualifications

• Florida residency required.
• At least 1 year with same employer.
• Willing to accept $16.01/hr for this position.
• Call center and customer service experience preferred.
• Customer service via phone or email experience preferred.
• Basic knowledge of Microsoft Office (Outlook, Word, Excel) required.
• Must have a dedicated workspace with distraction-free environment.
• Must have reliable high-speed internet access.
• Available to attend full first-week training (Mon-Fri, 8:00–5:00 EST).
• Able to work full-time, Mon-Fri (10:00–6:30 EST).
• Authorized to work in the United States without sponsorship now or in future.
• Must be at least 18 years old.

Responsibilities

• Answer incoming calls.
• Direct calls to appropriate team member.
• Gather information and document in claim file.
• Provide professional customer service.
• Manage conflict during difficult situations.
• Communicate effectively for claim files.
• Complete outbound calls to report claims to insurers.
• Follow company policies and state/federal laws.
• Perform other duties as assigned.

Skills

Call center experience

Customer service

Microsoft Office

Phone & email communication

Reliable internet

Work from home readiness

Attending training full week

Tools

Microsoft Office

Job description

Overview

Enterprise Mobility is seeking remote Claims Phone Representatives based in Florida to join our team!

When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. Phone Representatives are responsible for receiving incoming calls from renters, third parties, credit card companies, and insurance companies and directing the call to the appropriate person or taking the necessary information. Claim files are handled with specialized functions, like the Phone Representative, flowing from one person to the next for completion.

Please note: To be considered, applicants must currently reside in the state of Florida.

We Work Hard and Reward Hard Work! Compensation

• $16.01/hour
• Paid virtual training
• Full-time benefits (medical, dental, vision)
• 401(k) with up to 4% company match + profit sharing
• Paid time off
• Employee discounts on car rentals, car purchases and much more!

Schedule

• Training: Takes place during the first six business days of employment, Monday-Friday from 8:00 AM to 5:00 PM EST.
• Regular schedule: Full-time, Monday-Friday from 10:00 AM to 6:30 PM EST
• We are currently hiring for a January 25th, 2027 start date

We are committed to a fair and transparent hiring process. Candidates should expect identity verification, video interviews, technical validation of skills, and verification of employment, education, and work authorization. Falsification of information, proxy interviewing, or misrepresentation of experience or location will result in disqualification.

We're a family-owned, world-class portfolio of brands and leading provider of mobility solutions worldwide. Founded more than 60 years ago with a commitment to the communities that we serve, we operate a global network with 80,000 dedicated team members across nearly 100 countries, and more than 2.1 million vehicles taking our customers where they want to go. We owe our success to each and every one of our people. That's why we empower everyone on our team with opportunities for growth.

Responsibilities

• Answer incoming calls
• Assist callers by directing calls to the appropriate team member
• When appropriate, answer the caller's question or take information and document in claim file
• Provide professional customer service that reflects positively on the company
• Successfully manage conflict during difficult or emotional situations
• Effectively communicates with individuals related to a claim file
• Complete outbound calls to report claims to insurance carriers
• Adhere to company policies, procedures, guidelines and state and federal laws
• Other miscellaneous job-related duties as assigned

Qualifications

• Must currently live in the state of Florida.
• You must have at least one year of continuous employment with the same company
• Must be willing to accept $16.01/hr for this position
• Previous call center experience preferred
• Customer service experience via phone or e-mail communication preferred
• At least basic/beginner skill level in Microsoft Office products (Outlook, Word and Excel) is required
• Must have a permanent residence with a defined work space that is free of distractions
• Must have consistent and reliable high-speed internet access
• Must be available to attend the full first week of training, Monday-Friday from 8:00 AM to 5:00 PM EST
• Must be able to work full-time schedule, Monday-Friday from 10:00 AM to 6:30 PM EST
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must be at least 18 years old