Claims & Operations Leader - Customer Experience

TWO MEN AND A TRUCK®; Lafayette (LA); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Bonus opportunities

401K when eligible

Career advancement opportunities

Job summary

TWO MEN AND A TRUCK® franchise in Lafayette, LA is hiring a Claims Manager to deliver top customer service, manage claims, and assist with sales calls as needed. The role ensures compliance with franchise agreements and system standards while buffering franchise operations from risk.

The position requires leadership, strong communication, and the ability to coordinate with vendors and customers to resolve damages efficiently. Weekend rotation is included.

Qualifications

• 3+ years of business, management, or related experience.
• Moving industry experience preferred.
• Excellent oral and written communication.
• Outstanding organizational and time management skills.
• Ability to lead by example and motivate teams.
• Valid driver’s license and clean driving record.

Responsibilities

• Promote and protect the TWO MEN AND A TRUCK brand.
• Work on a weekend rotation.
• Handle all customer concerns and oversee the damage resolution process.
• Maintain constant communication with customers and with vendors repairing damages.
• Contact all customer complaints within 24 hours.
• Follow safety policies and procedures to prevent accidents and damages.
• Organize and file job sheets; provide outstanding customer service on calls and inquiries.
• Suggest moving services based on cost, availability and customer needs.
• Drive reports to update franchisees on operations and performance.
• Be available as an on-call emergency contact outside normal hours.
• Attend training and development programs as offered.

Skills

Oral and written communication

Organizational skills

Time management

Decision-making

Customer service

Driver's license

Education

None

Tools

Excel

Word

Outlook

Job description

TWO MEN AND A TRUCK® franchise in Lafayette, LA is hiring a Claims Manager to deliver top customer service, manage claims, and assist with sales calls as needed. The role ensures compliance with franchise agreements and system standards while buffering franchise operations from risk.

The position requires leadership, strong communication, and the ability to coordinate with vendors and customers to resolve damages efficiently. Weekend rotation is included.