Sales & Customer Experience Manager

TWO MEN AND A TRUCK®; Dunwoody (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive Pay

Health Insurance

Ongoing professional development

Supportive TEAM environment

Job summary

TWO MEN AND A TRUCK® in Dunwoody, GA is seeking a Sales Manager to oversee the sales team and develop strategic plans for growth. This role emphasizes leadership, customer service, and the ability to analyze performance data. The ideal candidate will have a bachelor’s degree and experience in sales management, fostering an environment of teamwork and empowerment. Competitive pay, health insurance, and ongoing professional development are offered.

Qualifications

• Minimum of 2 years of customer service and/or sales experience required.
• Training, management, and/or coaching experience preferred.
• Demonstrated leadership capabilities to coach and develop sales representatives.

Responsibilities

• Manage all aspects of the sales department.
• Develop strategic sales growth plans to meet revenue objectives.
• Create a positive work environment emphasizing teamwork and service excellence.

Skills

Customer service

Sales experience

Leadership

Communication skills

Time management

Problem-solving

Microsoft Office proficiency

Education

Bachelor’s degree in a related field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Publisher

Microsoft Outlook

Job description

Urgently Hiring. It’s time to make your move. Drive your career forward with TWO MEN AND A TRUCK® and discover your opportunities for growth! The Sales Manager is responsible for developing, implementing, and overseeing the sales plans for the TWO MEN AND A TRUCK® franchise, with the objective of promoting all products and services both internally and externally to grow revenue. This is accomplished primarily through training and motivating sales employees, call control, overseeing the sales plans, and consistently exceeding customer expectations.

What We Offer

• Competitive Pay
• Health Insurance available.
• Ongoing professional development, plus hands‑on training prepares you for on‑going success!
• We are a fun and supportive TEAM environment – come check us out!

What You'll Do

• Manage all aspects of the sales department
• Develop strategic sales growth plans to ensure daily, weekly, monthly, quarterly, and yearly revenue and profit objectives are met
• Assist in setting yearly budgetary goals for the upcoming year
• Create and nurture a positive work environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing exceptional service
• Lead by example; demonstrate self‑confidence, positive energy and enthusiasm
• Direct team selling activities, meet with CRS's on a regular basis to review sales activities and goals, and oversee the scheduling of CRS's
• Utilize your sales expertise to assist CRS's and in‑home consultants in securing critical sales
• Coordinate internal mystery shops to ensure high levels of customer service and cooperation with sales and marketing strategies
• Responsible for on‑boarding, training/development, and disciplinary action of current and new sales staff; manage
• Provide appropriate weekly and monthly internal reporting to management; track, manage, and share all phone and online lead related data
• Regularly review year over year sales metrics to identify trends and opportunities
• Perform all the duties of a CSR as needed
• Function as a vital member of the leadership team, working with other department managers
• All other duties as assigned

Who We're Looking For

• Bachelor’s degree in a related field is preferred
• A minimum of 2 years of customer service and/or sales experience is required
• Training, management, and/or coaching experience is preferred
• Excellent customer service skills (friendly, courteous and helpful)
• Effective listening and communication skills
• Ability to analyze and solve problems effectively
• Demonstrated leadership capabilities; proven ability to coach and develop sales representatives
• Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action
• Excellent organizational and time management skills
• Strong decision making ability
• Understanding of and commitment to customer service and the TWO MEN AND A TRUCK® core values
• Must be proficient with the following Microsoft applications: Word, Excel, PowerPoint, Publisher, Outlook

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK® franchise located in Dunwoody, GA.