Claims Operations Leader

Principal International; Des Moines (IA); Hybrid; USD 85,000 - 152,000; Full time

Benefits offered by this job

Flexible Time Off

Pension Eligible

Job summary

Principal Asset Management in Des Moines, IA is seeking a seasoned Claim Manager to lead day-to-day operations within assigned claims teams. You will drive policy interpretation, standard process adherence, and deliver productivity, quality, service, and customer satisfaction targets while modeling strong people leadership and compliance.

You will coach staff, manage staffing levels, monitor KPIs, collaborate with underwriting, sales, operations, and customer service, and support strategic

Qualifications

• 8+ years of claim, customer service or financial services experience.
• 2+ years of leadership experience.
• Coaching and mentoring skills and ability to influence and motivate others.
• Strong organizational/leadership and negotiation skills.
• Ability to adapt to frequent change and take ownership to resolve issues.
• Strong communication skills.
• Ability to handle multiple tasks in a fast-paced environment with attention to detail.
• Must be able to maintain confidentiality.

Responsibilities

• Lead, coach, and develop claims staff, including hiring, onboarding, training, performance management, and career development.
• Ensure consistent interpretation and application of policy provisions and claims adjudication standards; monitor KPIs and manage risks.
• Participate in initiatives and projects to improve claims processes, customer experience, and operational efficiency; support change management efforts.
• Collaborate with internal partners across underwriting, sales, operations, and customer service to resolve issues and support business objectives.

Skills

Leadership

Coaching

Communication

Negotiation

Adaptability

Attention to detail

Organizational skills

People management

Job description

Principal Asset Management in Des Moines, IA is seeking a seasoned Claim Manager to lead day-to-day operations within assigned claims teams. You will drive policy interpretation, standard process adherence, and deliver productivity, quality, service, and customer satisfaction targets while modeling strong people leadership and compliance.

You will coach staff, manage staffing levels, monitor KPIs, collaborate with underwriting, sales, operations, and customer service, and support strategic