End-to-End Claims Specialist

Homesteaders Life Company; West Des Moines (IA); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Early Friday closure (1 PM)

Profit sharing

401(k) with company match

Medical & dental insurance

Life insurance

Long-term disability

Paid holidays

Vacation & sick leave

Paid parental leave

Casual dress year-round

Job summary

Homesteaders Life Company in West Des Moines is seeking a Claims Operations Specialist to manage end‑to‑end intake, setup claims, and support the Claims Care team. This onsite role blends administrative precision with operational backup for the claims team.

You will establish new claims in the system, triage inquiries, coordinate with funeral homes, and maintain compliant files while supporting high‑volume periods.

Qualifications

• Equivalent to high school graduation required; an associate or bachelor's degree is preferred.
• 1+ years of experience working in a claims-focused phone environment, handling inbound calls and providing direct customer support.
• Experience in insurance administration or operations preferred.
• Completion of LOMA courses in Principles and Operations within two years of employment.

Responsibilities

• Establish new claims in the existing claims system from all incoming sources, determines required documentation and initiates corresponds to obtain missing requirements.
• Processes web claims submissions across platform including set up, required determination, communication, and processing payments following.
• Monitors and triages incoming claims emails and queues, ensuring timely routing, response, and follow-up.
• Matches incoming claims requirements to pending claims, documents receipts, and prepares claim files.
• Previews death claims, follow-up with funeral homes regarding any outstanding requirements or uncashed drafts.
• Resolve routine inquiries and elevate complex issues as needed.
• Maintains organized and compliant claims files, ensuring all documents meet standards.
• Provides additional support to Claims department and Claims Care Phone team calls as needed during periods of high volume.

Skills

Customer service

Phone support

Claims processing

Insurance administration

Education

Associate or Bachelor's degree preferred

Job description

Homesteaders Life Company in West Des Moines is seeking a Claims Operations Specialist to manage end‑to‑end intake, setup claims, and support the Claims Care team. This onsite role blends administrative precision with operational backup for the claims team.

You will establish new claims in the system, triage inquiries, coordinate with funeral homes, and maintain compliant files while supporting high‑volume periods.