Senior Claims Operations Leader

Principal Financial Group

Des Moines (IA)

Hybrid

USD 85,000 - 152,000

Full time

3 days ago

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Job summary

Principal Financial Group seeks an experienced Claim Manager to lead day-to-day operations within assigned claims teams and ensure consistent policy interpretation, process adherence, and achievement of productivity, quality, service, and customer satisfaction targets.

You will manage people, drive performance, and collaborate with underwriting, sales, operations and customer service to support business objectives. This role requires strong leadership, adaptability, and focus on compliance.

Qualifications

8+ years in claims, customer service or financial services.
2+ years in leadership.
Coaching and mentoring skills.
Strong organizational/leadership and negotiation skills.
Ability to adapt to frequent change and own issues.

Responsibilities

Lead, coach, and develop claims staff, including hiring, onboarding, training, performance management, and career development.
Ensure consistent interpretation and application of policy provisions and claims adjudication standards; monitor KPIs and compliance.
Participate in departmental initiatives and projects to improve processes, customer experience and efficiency; support strategic change initiatives.
Collaborate with internal partners to resolve issues and support business objectives.