Claims Operations Lead – Customer-Focused Team (TX)

National Guardian Life Insurance Company; Madison (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health care, dental and vision plans

401(k) match up to 9%

Paid Time Off 20 days increasing to 25

Job summary

National Guardian Life Insurance Company (NGL) is seeking a Claims Team Lead for its Texas operations. The role focuses on directing daily team activities, training, and maintaining service levels to improve customer experience.

You will coach staff, manage workload, and collaborate with other departments on process improvements. Ideal candidates have at least three years of related experience and prefer familiarity with NGL products and policies.

Qualifications

• Minimum three years related experience.
• Preferred: two to three years with NGL.

Responsibilities

• Provide day-to-day direction and guidance to Team Members.
• Oversee staffing levels and ensure service levels are maintained.
• Develop and coordinate training for new and existing team members.
• Coach team members towards professional development and effective communication.
• Provide advanced customer service and handle escalated cases when needed.
• Analyze reports and monitor KPIs to drive improvements.

Education

High School diploma or GED

LOMA 280 and 290 with ACS

Job description

National Guardian Life Insurance Company (NGL) is seeking a Claims Team Lead for its Texas operations. The role focuses on directing daily team activities, training, and maintaining service levels to improve customer experience.

You will coach staff, manage workload, and collaborate with other departments on process improvements. Ideal candidates have at least three years of related experience and prefer familiarity with NGL products and policies.