Claims Team Leader - Liability

Ultipro; Richardson (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Excellent benefits package

Parental Leave Policy

401K + Company Match

PTO + Holidays

Job summary

GAINSCO in Richardson, TX is seeking a Claims Team Leader-Liability to guide a small team of Claims Representatives handling auto claims with low to intermediate complexity. You will coach, train, and evaluate performance while ensuring adherence to company and state guidelines.

You will oversee onboarding, monitor outcomes, generate regular reports, and collaborate with other departments on cross-functional initiatives. Prior leadership experience in auto claims is required.

Qualifications

• Superior verbal and written communication skills.
• Ability to prioritize and delegate tasks while maintaining a positive team environment.
• Ability to de-escalate and resolve customer complaints.
• Efficient time management for self and team.
• Objective judgment and critical decision-making.
• Logical reasoning to identify approaches and solutions.

Responsibilities

• Lead, coach, and support a team of 4–6 Claims Representatives.
• Provide ongoing training and development for claims handling skills.
• Oversee onboarding of new team members and integration.
• Monitor team performance and provide regular feedback.
• Support company initiatives and cross-functional projects.
• Ensure quality, accuracy, and timeliness of work.

Skills

Verbal and written communication

Prioritization

De-escalation

Time management

Decision-making

Problem solving

Education

Texas Adjuster License

Florida Adjuster License

Tools

ImageRight

Claims Manager

Job description

Description

About GAINSCO

Founded in 1978, GAINSCO offers property and casualty insurance with an emphasis on non-standard personal auto policies. It serves drivers nationwide by providing minimum-limits personal auto coverage, making insurance more accessible to a broader market. In 2020, GAINSCO, Inc. and its subsidiaries were acquired, making a significant milestone that strengthened GAINSCO’s ability to grow and expand its reach in the personal auto industry market while continuing to build on its decades of specialized expertise. Join a team that is dedicated to supporting your professional growth and long-term success.

Who We Are

At GAINSCO, we are a team driven by passion, creativity, and a commitment to excellence. We celebrate achievements, encourage innovative thinking, and recognize the unique strengths each person brings. Our people truly set us apart. If you’re seeking a company where your contributions are valued, your efforts have a visible impact, and your dedication is recognized, take the next step in your career with us.

We are seeking a dedicated and experienced professional to join our team as a Claims Team Leader. In this role, you’ll lead a team of Claims Representatives who handle low to intermediate complexity auto claims. You’ll be responsible for coaching, training, and performance management, ensuring your team delivers high-quality service and meets company standards. This is a great opportunity for someone with a strong claims background who’s ready to take the next step in leadership.

What does a CLAIMS TEAM LEADER-LIABILITY do?

• Lead, coach, and support a team of 4–6 Claims Representatives.
• Provide ongoing training and development to improve claims handling skills.
• Oversee onboarding of new team members and ensure successful integration.
• Monitor team performance and provide regular feedback and coaching.
• Support company initiatives and participate in special projects.
• Ensure team accountability for quality, accuracy, and timeliness of work.
• Review and audit claims to ensure compliance with company and state guidelines.
• Provide daily, weekly, and monthly performance reports.
• Identify opportunities for process improvement and implement best practices.
• Resolve escalated customer issues and complex coverage questions.
• Maintain consistent documentation and adherence to claims procedures.
• Manage incoming work volume and staffing needs.
• Participate in hiring decisions and performance evaluations.
• Collaborate with other departments to support cross-functional initiatives.
• Lead or assist with special projects as assigned.

What is required?

Education:

Licenses/ Certifications:

• To perform the essential functions of this job an active Texas or Florida Adjuster Licensewill be required to comply with state and GAINSCO requirements.
• Upon hire, additional license(s) may be required. If that is the case, license(s) must be obtained.
• All licenses must be maintained in accordance with state requirements.

Experience:

• Minimum 2 years of experience as an Auto Claims Representative required.
• Prior leadership or supervisory experience is required.
• Insurance background required; non-standard auto insurance experience is preferred
• Knowledge of ImageRight and Claims Manager preferred.

Other skills and abilities:

• Possesses superior verbal and written communication skills, as well as the ability to impart knowledge of customer service best practices to new adjusters.
• Demonstrates the ability to effectively prioritize and delegate tasks, while simultaneously fostering a positive and productive team environment.
• Ability to diffuse tense situations with customers and train others on how to de-escalate and resolve customer complaints.
• Ability to efficiently manage own time and the time of others.
• Ability to exercise objective judgment and critical decision-making.
• Ability to use logic and reasoning to identify approaches and solutions to problems.

What else do you need to know?

• Hybrid - 2 days
• Excellent benefits package: medical & dental, vision insurance, life insurance, short-term and long-term disability insurance.
• Parental Leave Policy
• 401K + Company Match
• PTO Plan + Paid Company determined Holidays.

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity**

All offers are contingent upon a successful background investigation (including employment, education, criminal and DMV verification- when applicable) and a pre-employment drug test with results satisfactory to GAINSCO.

GAINSCO is an Equal Employment Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.