Claims Customer Experience Leader

Genworth; United States; Hybrid; USD 58,800 - 102,500; Full time

Job summary

Genworth is looking for a Manager of Claims Customer Service to lead a high-performing team in delivering exceptional service to policyholders. The role involves coaching associates and enhancing service quality.

Qualified candidates should have experience in team leadership, excellent communication skills, and the ability to support process improvements. The position offers a base salary range of $58,800 to $102,500, plus incentives based on performance.

Qualifications

• 2+ years of experience leading and developing teams.
• Strong verbal and written communication skills.
• Ability to analyze data and identify trends.

Responsibilities

• Lead a team of 12-15 associates in customer service.
• Set performance expectations and oversee operations.
• Champion a culture of empathy and professionalism.

Skills

Leading teams

Coaching

Communication

Analyzing data

Adapting to change

Education

Bachelor's Degree or equivalent leadership experience

Job description

Genworth is looking for a Manager of Claims Customer Service to lead a high-performing team in delivering exceptional service to policyholders. The role involves coaching associates and enhancing service quality.

Qualified candidates should have experience in team leadership, excellent communication skills, and the ability to support process improvements. The position offers a base salary range of $58,800 to $102,500, plus incentives based on performance.