Claims Operations Lead: Coaching, Training & Performance

National Guardian Life; United States; Remote; USD 75,000 - 90,000; Full time

Benefits offered by this job

Competitive benefits

Education Assistance

401(k) match

Paid Time Off

Job summary

National Guardian Life Insurance Company (NGL) in Texas is seeking a Claims Team Lead to direct daily operations, supervise team members, and ensure top-tier customer service. You will coach staff, manage workload, monitor metrics, and collaborate with other departments to implement improvements.

The role emphasizes leadership, training, and a strong focus on service quality in a growing team. NGL offers a robust benefits package and a values-driven workplace.

Qualifications

• Minimum: High School diploma or GED; preferred: LOMA 280/290 with ACS.
• Experience: minimum of three years in related role or insurance operations.
• Strong leadership and coaching abilities with customer-service focus.

Responsibilities

• Provide day-to-day direction to Team Members and manage workload.
• Oversee staffing levels, monitor service levels, and drive process improvements.
• Develop and coordinate training for new and existing team members.
• Deliver advanced, professional support to peers and customers and escalate when needed.

Skills

Leadership

Communication

Customer service

Training & coaching

Problem solving

Education

High School diploma or GED

LOMA 280 and 290 with ACS

Job description

National Guardian Life Insurance Company (NGL) in Texas is seeking a Claims Team Lead to direct daily operations, supervise team members, and ensure top-tier customer service. You will coach staff, manage workload, monitor metrics, and collaborate with other departments to implement improvements.

The role emphasizes leadership, training, and a strong focus on service quality in a growing team. NGL offers a robust benefits package and a values-driven workplace.