Claims Operations Director — Strategy & Growth

CNA Insurance; Florida; On-site; USD 140,000 - 200,000; Full time

Job summary

CNA Insurance seeks a senior operations leader to drive service delivery for internal and external customers in Florida. The role emphasizes strategic planning, process improvements, and performance management, reporting to senior leadership.

The ideal candidate will have extensive insurance operations experience, strong analytics, and a track record of leading cross‑functional teams while aligning with corporate goals and growth.

Qualifications

• Bachelor's degree or equivalent work experience.
• Typically 10 years in a function or field, including 5+ years in management.

Responsibilities

• Leads and directs the work activities and has full management accountability for subordinate staff in line with corporate strategy.
• Establishes and maintains strong collaborative relationships with internal and external customers, resolving issues with urgency and accountability.
• Champions cross‑functional process improvements and manages scope, timeline, resources, and outcomes.
• Develops tools and reports to support data collection, analysis and strategic planning.
• Develops financial plans and budgets and optimizes staffing and productivity to improve service delivery.
• Keeps up to date on industry trends and innovates solutions to stay ahead.
• Sets stretch goals and ensures plan implementation aligns with goals, policies and growth targets.

Skills

Leadership

Strategic planning

Communication

Analytics

Team management

Financial acumen

Education

Bachelor's Degree or equivalent

Job description

CNA Insurance seeks a senior operations leader to drive service delivery for internal and external customers in Florida. The role emphasizes strategic planning, process improvements, and performance management, reporting to senior leadership.

The ideal candidate will have extensive insurance operations experience, strong analytics, and a track record of leading cross‑functional teams while aligning with corporate goals and growth.