Claims Manager

Lockton; Overland Park (KS); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid remote program

Job summary

Lockton is seeking a Claims Manager based in Overland Park, KS, with responsibility for managing claims specialists and ensuring proper evaluation of commercial property/casualty claims. You will prepare communications for customers and stakeholders and work with clients, carriers, and TPAs through the claims process.

The role emphasizes collaboration with Program Executives, Underwriters, and other parties, including audits and quarterly reporting.

Qualifications

• Bachelor’s degree in insurance, business, finance, accounting, economics or related program or equivalent education and/or experience.
• Strong understanding of commercial property/casualty claims handling.
• Ability to compile, analyze and interpret file information.
• Proficient in Microsoft Office software.
• Excellent verbal, written and interpersonal skills.

Responsibilities

• Manage claims specialists, ensuring proper evaluation of claims by guidelines.
• Prepare correspondence to customer; claim approved or denied.
• Work closely with clients through the claims process, providing assistance with coverage, investigation, loss valuation, settlement, and communication with carriers and TPAs.
• Prepare narrative for Program Executives, Underwriters, and other parties, describing status of all selected claims.
• Coordinate and manage external carrier audits and quarterly premium/loss reports for specified programs.
• Review and analyze claim trends for the book of business and prepare quarterly Stewardship reports.

Skills

Claims handling

Microsoft Office

Negotiation

Communication

Analytical thinking

Time management

Education

Bachelor's degree in insurance or related field

Equivalent education/experience

Tools

Microsoft Office

Job description

Overland Park - Affinity, Kansas, United States of America

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

About the Position

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented, and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers who develop innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

Manage claims specialists, ensuring proper evaluation of claims by guidelines.

Prepare correspondence to customer; claim approved or denied.

Work closely with clients through the claims process, providing assistance with coverage, investigation, loss valuation, settlement, and communication with carriers and TPA’s.

Prepare narrative for Program Executives, Underwriters, and other parties, as necessary, describing status of all our selected claims, routinely and upon request.

Route large loss notices and underwriting alerts to Underwriters and Program Executives

Coordinate requests for policy information from claims TPA and carriers.

Coordinate and manage external carrier insurance company audits.

Prepare quarterly premium and loss reports for specified programs, which may include getting loss reports out of carriers’ system and reviewing notes in carrier system.

Review, analyze and make recommendations on the overall claim trends for the book of business.

Prepare quarterly Stewardship report for specified programs.

Field loss control questions from clients or internally, work with carrier and client to establish annual loss control goals.

Partner with carriers to effectively manage on-line training courses and other safety material (on the website, in handouts, templates, checklists, etc.)

Review of new loss notices and carrier coverage position letters prior to issuance, provide insurance coverage verification, consult with client on large/severe losses and adjusters on large reserves/settlements or lawsuits.

Coordinate quarterly claim reviews with client and insurance company.

Speak at client seminars and develop webinars regarding claims handling, claim trends and discuss ways to reduce or mitigate claims.

Coordinate with carrier regarding the clients who should receive on site loss control visits and then review all safety reports from those visits and ensure compliance with any recommendations

Qualifications

Bachelor’s degree in insurance, business, finance, accounting, economics or related program or equivalent education and/or experience.

Strong understanding of commercial property/casualty claims handling

Ability to compile, analyze and interpret file information.

Ability to professionally interact with businesspersons of all levels and succinctly communicate information and strategies.

Proficient in Microsoft Office software.

Excellent verbal, written and interpersonal skills.

Customer Service Focused

Loss Control or Risk Analysis Experience preferred.

Ability to work independently and with minimal instruction and little direct oversight.

Demonstrated professional, tactful negotiation and persuasion skills to achieve objectives.

Organizational and time management skills to prioritize heavy workload to meet time sensitive deadlines.

Project management ability, analytical mindset, solution oriented, self-motivated, and likes to take initiative to find new and better ways of doing things.

This role is predominately based in our Overland Park office but is eligible for the company’s hybrid remote program.

Equal Opportunity Statement

Lockton Companies is proud to provide everyone anequal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learnsfrom, celebrates and thrives because of ourbreadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.

Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.