Claims Account Administrator

Lockton Companies; Kansas City (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Lockton Companies in Kansas City, MO, seeks a Claims Information Management professional to collect and enter client claims data, maintain systems, and support the account team with claims information.

The role requires up to three years of client services experience, strong MS Office skills, and excellent communication. Travel may be required; the candidate must be legally eligible to work in the United States.

Qualifications

• Bachelor’s Degree in Business Administration or related field.
• Up to three years of Client services experience is required.
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
• Strong verbal and interpersonal communication skills.
• Ability to travel by automobile and aircraft.

Responsibilities

• Collect client’s claims data from various insurance carriers or TPA RMIS Systems including loss runs.
• Enter data into claims management systems and audit for accuracy, completeness, and conformity to established procedures.
• Enter claim and coverage information into claim management systems.
• Assist with development of claims management systems for tracking/monitoring, trending and reporting of claims statistics.
• Assist with tracking of trending, unique, or significant claims.
• Interact and support the account team with claim summary information as well as claim data.
• Fields all questions and acts on requests concerning claim progress; time is of the essence in responding to questions and requests.
• Receives and responds to routine internal/external client’s inquiries, maintains documentation of communications, existing issues, and issue resolutions, referring complex inquiries to more senior staff.
• Is proactive in handling daily communications paying special attention to items requiring immediate attention and ensuring they are addressed by claims team.
• Receives claim information from internal/external client or and verifies relevant policies for reporting to carriers and tracking in appropriate claim filing systems.
• Reports claim information accurately and promptly to the appropriate insurance carrier on behalf of the internal/external client; communicates claim information to insurance carrier and internal teams.
• Maintains communication with internal/external client and insurance carrier; prepares status reports on critical claims for client.
• Prepares written correspondence and makes telephone calls to claims adjusters as requested by senior staff.
• Helps produce communications such as newsletters, bulletins, presentations as requested by senior staff.
• Meets with Producer and Commercial Insurance Department associates concerning claims progress.
• Maintains and keeps records of clients.
• Assists in the upkeep of carrier adjuster information.
• Interact and support account team by scheduling and tracking client claims reviews.
• Takes notes at claims reviews and updates tracking systems as needed.
• Pulls loss runs, prepares agenda and other material for claim reviews.
• Protects the confidentiality of information learned by performing the duties of the position.
• Makes positive contribution to customer satisfaction and constantly strives to improve service to the customer.
• Acquires an understanding of insurance brokerage business and insurance coverages.
• Researches industry trends, government regulations and relevant statute and caselaw impacting external clients.

Skills

Verbal communication

Interpersonal skills

Detail oriented

Time management

Travel flexibility

Education

Bachelor's Degree in Business Administration or related field

Tools

Microsoft Office Suite

Job description

Kansas City, Missouri, United States of America

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

Performs other responsibilities and duties as needed.

Information Management

• Responsible for collecting client’s claims data from various insurance carriers or TPA RMIS Systems including loss runs.
• Enter data into claims management systems and audit for accuracy, completeness, and conformity to established procedures.
• Enters claim and coverage information into claim management systems.
• Assist with development of claims management systems for tracking/monitoring, trending and reporting of claims statistics.
• Assist with tracking of trending, unique, or significant claims.
• Interact and support the account team with claim summary information as well as claim data.

Internal and External Communication

• Fields all questions and acts on requests concerning claim progress; time is of the essence in responding to questions and requests.
• Receives and responds to routine internal/external client’s inquiries, maintains documentation of communications, existing issues, and issue resolutions, referring complex inquiries to more senior staff.
• Is proactive in handling daily communications paying special attention to items requiring immediate attention and ensuring they are addressed by claims team.
• Receives claim information from internal/external client or and verifies relevant policies for reporting to carriers and tracking in appropriate claim filing systems.
• Reports claim information accurately and promptly to the appropriate insurance carrier on behalf of the internal/external client; communicates claim information to insurance carrier and internal teams.
• Maintains communication with internal/external client and insurance carrier; prepares status reports on critical claims for client.
• Prepares written correspondence and makes telephone calls to claims adjusters as requested by senior staff.
• Helps produce communications such as newsletters, bulletins, presentations as requested by senior staff.
• Meets with Producer and Commercial Insurance Department associates concerning claims progress.

Claims Process Quality Assurance

• Maintains and keeps records of clients.
• Assists in the upkeep of carrier adjuster information.
• Interact and support account team by scheduling and tracking client claims reviews.
• Takes notes at claims reviews and updates tracking systems as needed.
• Pulls loss runs, prepares agenda and other material for claim reviews.
• Protects the confidentiality of information learned by performing the duties of the position.
• Makes positive contribution to customer satisfaction and constantly strives to improve service to the customer.

Industry Knowledge

• Acquires an understanding of insurance brokerage business and insurance coverages.
• Researches industry trends, government regulations and relevant statute and caselaw impacting external clients.

Qualifications

• Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent
• Up to three years of Client services experience is required
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
• Strong verbal and interpersonal communication skills required
• Understands industry trends and governmental regulations
• Ability to complete continuing education requirements as needed
• Ability to attend company, department, and team meetings as required, including industry training sessions
• Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information
• Ability to efficiently organize work and manage time in order to meet deadlines
• Ability to travel by automobile and aircraft
• Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine
• Ability to work on a computer for a prolonged amount of time
• Ability to work outside of normal business hours as needed
• Legally able to work in the United States

Equal Opportunity Statement

Lockton Companies is proud to provide everyone anequal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learnsfrom, celebrates and thrives because of ourbreadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long‑term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.

Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.