Claims Coordinator

Lockton Companies; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Wellbeing support

Job summary

Lockton Companies in Houston, TX is seeking a proactive Claims Coordinator to facilitate timely claim reporting, maintain documentation, and support Claims Consultants in delivering high-quality client service. The role requires strong organizational skills, attention to detail, and the ability to coordinate between clients, carriers, and internal teams.

You will gain exposure to complex claims handling, client service processes, and carrier interactions, building a solid foundation for

Qualifications

• 1–3+ years in insurance, claims admin, or brokerage operations preferred.
• Basic understanding of commercial insurance coverages and claims processes.
• Strong organizational and time-management skills with ability to manage multiple priorities.
• High level of accuracy and attention to detail.
• Proficiency with Microsoft Office and claims/agency management systems.

Responsibilities

• Prepare and submit primary and excess claim notices to carriers in accordance with policy requirements.
• Ensure timely and accurate reporting of new claims, including collection of required documentation.
• Track claim acknowledgments and follow up with carriers to confirm receipt and assignment.
• Maintain departmental logs, claim registers, and reporting trackers.
• Provide administrative and operational support to Claims Consultants on various accounts.
• Assist with claim reviews, reporting packages, and claim summaries.
• Coordinate scheduling and preparation of claim review meetings as needed.
• Support special projects, data gathering, and reporting initiatives.

Skills

Organizational skills

Attention to detail

Microsoft Office

Communication skills

Team collaboration

Customer service

Confidentiality

Analytical mindset

Tools

Claims systems

Agency management systems

Job description

Houston, Texas, United States of America

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

About the Position

This Claims Coordinator is responsible for facilitating timely and accurate claim reporting, maintaining internal claim documentation, and supporting Claims Consultants in delivering high-quality service to clients. The role requires strong organizational skills, attention to detail, and the ability to coordinate communication between clients, carriers, and internal stakeholders. This role offers exposure to complex claims handling, client service processes, and carrier interactions, providing a strong foundation for advancement into Claims Consultant or broader risk consulting roles.

• Prepare and submit primary and excess claim notices to carriers in accordance with policy requirements
• Ensure timely and accurate reporting of new claims, including collection of required documentation
• Track claim acknowledgments and follow up with carriers to confirm receipt and assignment

Maintain accurate claim records in agency management and claims systems

Claims Tracking & Documentation

• Maintain departmental logs, claim registers, and reporting trackers
• Monitor claim activity and document key developments, including reserves, payments, and status updates
• Ensure consistency and accuracy of claim data across internal platforms

Support to Claims Consultants

• Provide administrative and operational support to Claims Consultants on various accounts
• Assist with claim reviews, reporting packages, and claim summaries
• Coordinate scheduling and preparation of claim review meetings as needed
• Support special projects, data gathering, and reporting initiatives

Communication & Coordination

• Serve as a liaison between carriers, third-party administrators, and internal teams to facilitate information flow
• Field routine claim inquiries and direct more complex issues to Claims Consultants
• Proactively obtain claim updates from carriers and provide status reporting to internal stakeholders

Assist in ensuring clients receive timely and accurate claim-related communications

Client Interaction

• Support client-facing communications such as claim acknowledgments, status updates, and documentation requests
• Participate in client calls or meetings as needed to assist Claims Consultants
• Maintain professionalism and responsiveness in all interactions

Qualifications

• 1–3+ years of experience in insurance, claims administration, or brokerage operations preferred
• Basic understanding of commercial insurance coverages and claims processes
• Strong organizational and time-management skills with the ability to manage multiple priorities
• High level of accuracy and attention to detail
• Proficiency with Microsoft Office (Excel, Word, Outlook) and claims/agency management systems
• Strong written and verbal communication skills
• Ability to work collaboratively within a team environment
• Customer-service orientation with a focus on responsiveness and follow-through
• Ability to handle sensitive and confidential claim information with professionalism
• Analytical mindset with the ability to track and interpret claim data

Equal Opportunity Statement

Lockton Companies is proud to provide everyone anequal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learnsfrom, celebrates and thrives because of ourbreadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.

Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.