Liability Claims Consultant

Lockton Companies; Kansas City (MO); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

12 weeks paid parental leave

Rolex award after 10 years

Community involvement

Job summary

Lockton Companies is seeking a Claims Consultant to serve as the client advocate through the liability claims process. You will coordinate with carriers, TPAs, and internal teams to manage client relationships and drive optimal outcomes.

The role requires strong communication, negotiation, and analytical skills, with a focus on building long-term partnerships and delivering service excellence for diverse clients within a large, global insurance broker.

Qualifications

• Bachelor’s degree in business-related field or equivalent education and/or work experience.
• Proficiency in evaluating, interpreting and communicating casualty insurance coverage to clients.
• Property claims experience and medical malpractice claims knowledge a plus.
• Ability to interact professionally with businesspersons at all levels and communicate strategies clearly.
• Knowledge of insurance carrier and TPA practices; ability to build long-term client partnerships.

Responsibilities

• Act as client advocate through the claim process and coordinate with carriers and TPAs.
• Consult with assigned clients to manage all aspects of their liability claims program; develop service plans and guidance.
• Attend staff and carrier meetings, education workshops and industry events as needed.
• Coordinate TPA RFP processes, including presentations, transitions, and issuing claim handling instructions.
• Develop and present client reviews, discuss trends in loss history, and recommend improvements.
• Lead and coach peers, fostering collaboration and knowledge sharing.

Skills

Client communication

Relationship building

Negotiation

Time management

Leadership

Problem solving

Cross-functional collaboration

Presentation skills

Analytical thinking

Education

Bachelor’s degree (business-related)

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Kansas City, Missouri, United States of America

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

About the Position

Lockton is a global professional services firm with 6,500 Associates who advise clients on protecting their people, property and reputations. Lockton has grown to become the world's largest privately held, independent insurance broker by helping clients achieve their business objectives. To see the latest insights from Lockton's experts, check Lockton Market Update .

A few of the reasons Associates love working at Lockton include:

• Opportunities for growth and advancement, including paid training and professional development
• 12-week paid parental leave
• A huge emphasis on community involvement
• Frequent athletic and wellness events
• Incredibly generous rewards; US Associates receive a Rolex for their 10 year anniversary!
• Serves as an advocate for Lockton clients through the claim process, while respecting the client’s and Lockton’s relationship with the insurance carrier. Claim issues subject to advocacy may include:
  • Coverage
  • Investigation
  • Loss valuation
  • Reserving
  • Settlement
  • Communication
• Serves as a consultant to assigned clients in managing all aspects of their liability claims program to include but not limited to:
  • Managing the claims relationship with the client and Lockton.
  • Assisting client in developing the structure and procedures for their internal claim management processes.
  • Evaluating and managing the quality of claim services provided by the insurance carrier or third party administrator (TPA).
  • Coordinating the TPA RFP process including the written and oral presentation process, transition from incumbent to newly selected TPA, assisting in creating claim handling instructions, and advocating on behalf of the client with any service issues that may arise.
  • Evaluating claim trends through loss history and use of data.
  • Coordinating, participating, and presenting in client meetings.
  • Coordinates and participates in client/insurance carrier claim reviews.
  • Coordinates and participates in client claim quality audits.
  • Develops service plans as appropriate.
• Attends staff meetings, unit meetings, educational workshops, carrier functions, and social functions as needed.
• Plans and administers peer coaching.

#LI-SS1

Qualifications

REQUIREMENTS:

• Bachelor’s degree in business-related field or equivalent education and/or work experience.
• Proficiency in the evaluation, interpretation and communication to the client casualty insurance coverage.
• Property claims experience and medical malpractice claims experience coverage knowledge a plus.
• Ability to professionally interact with businesspersons of all levels and succinctly communicate information and strategies.
• Substantial knowledge of the practices and procedures of insurance carriers and third party administrators, and the skill to effectively develop long term partnerships that meet client expectations and needs.
• Proven experience in the evaluation of the accuracy of claim reserving practices.
• Organizational and time management skills that enable you to successfully prioritize a sometimes-heavy workload to meet time sensitive deadlines.
• Ability to work with current technology including Lockton proprietary software, claims and risk management information systems, Microsoft – Word, Excel, & PowerPoint products, with little instruction.
• Proven leadership and critical thinking skills, and the ability to resolve unusual and complex issues.
• A keen ability to negotiate with all parties involved in the claim management process, and effectively influence positive outcomes.
• Compliance with established Lockton ethical business standards.

Equal Opportunity Statement

Lockton Companies is proud to provide everyone anequal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learnsfrom, celebrates and thrives because of ourbreadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.

Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.