Claim Associate

001 Brown & Brown, Inc; Maryland; Hybrid; USD 57,000 - 69,000; Full time

Benefits offered by this job

Health benefits

401k and ESPP

Student loan assistance

Tuition reimbursement

Mental health services

Paid time off

Job summary

Brown & Brown, Inc is seeking a Claim Associate to join our growing team in Maryland. The role focuses on administrative and operational support within the claim department, ensuring accurate documentation and timely processing.

You will assist claim handlers and coordinate with internal teams, brokers, and insureds. Qualified candidates have 3–6 years in claims administration, strong MS Office skills, and experience with claim management systems.

Qualifications

• 3–6 years of progressive claims administration/insurance operations.
• Proficient in MS Office; strong written/verbal communication.
• Experience with claim management systems and audits.

Responsibilities

• Serve as primary contact for administrative claim inquiries.
• Enter, review, and maintain data in the claim system.
• Prepare and distribute claim correspondence to insureds and brokers.
• Support development, review, and quality control of internal/external reports and loss runs.
• Coordinate with fronting carriers and insureds; monitor mail and data flow.

Skills

Claims experience

Data entry

Communication

Document management

Education

Associate or bachelor’s degree preferred

Tools

Claim management system

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Claim Associate to join our growing team!

The Claim Associate plays a critical role in the operational effectiveness of the Claim Department by providing administrative, technical and coordination support, ensuring accurate documentation, timely processing, and effective coordination of claim activities. This role is critical in maintaining organized workflows, supporting claim handlers, and facilitating communication with internal teams, external partners, and insureds.

How You Will Contribute

Serve as primary point of contact for administrative and operational claim inquiries, resolving issues independently when appropriate. Monitor Oxford’s claim mailboxes, prioritizing, handling, and distributing mail as appropriate. Enter, review, and maintain data within the claim management system, ensuring accuracy, completeness, and adherence to internal standards and service level expectations. Prepare, review, and distribute written acknowledgements and routine claim correspondence to insureds, brokers, captive managers, TPAs, and fronting carriers. Assist with the development, preparation, review, and quality control of internal and external reports, loss runs, and management summaries. Monitor and manage communications and documentation from fronting carriers, ensuring proper routing, issue identification, and follow-up. Perform document handling tasks including redaction, quality review, document indexing, DocuSign workflow creation, and secure distribution.

Skills & Experience to be Successful

Associate or bachelor’s degree preferred; equivalent relevant experience may be considered. 3-6 years of progressive experience in claims administration/support or insurance operations. Strong working knowledge of insurance claim workflows and terminology. Demonstrated experience working with claim management systems. Excellent written and verbal communication skills, with the ability to interact professionally with internal stakeholders and external partners. Advanced organizational and time-management skills with the ability to manage competing priorities independently. High degree of attention to detail, accuracy, and data integrity. Proficiency in Microsoft Office (Outlook, Word, Excel) Strong critical thinking and problem-solving abilities, including the ability to spot issues and elevate as needed. Experience supporting audits, reporting cycles, or client-facing deliverables preferred.

Pay Range $63,000 - $63,000 Annual The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE” - never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.