Claim Associate

Brown & Brown; Maryland; On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

Health Benefits

401k

Paid Time Off

Dental & Vision

Life Insurance

Disability Insurance

Employee Assistance Program

Job summary

Brown & Brown seeks a Claim Associate to join our growing team in Maryland. The role provides administrative, technical and coordination support to the Claim Department, ensuring accurate documentation, timely processing, and effective communication with insureds, brokers, and carriers.

You will handle data entry in the claim management system, prepare routine correspondence, support reports and loss runs, and help maintain organized workflows while delivering high-quality customer service.

Qualifications

• Associate or bachelor’s degree preferred; equivalent experience may be considered.
• 3–6 years of progressive claims administration or insurance operations experience.
• Strong knowledge of insurance claim workflows and terminology.
• Experience with claim management systems.
• Excellent written and verbal communication with internal and external stakeholders.
• Excellent organizational and time-management skills with ability to manage priorities.
• High attention to detail and data integrity.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Experience supporting audits, reporting cycles, or client-facing deliverables preferred.

Responsibilities

• Serve as primary point of contact for administrative and operational claim inquiries.
• Monitor claim mailboxes and distribute mail as appropriate.
• Enter, review, and maintain data in the claim management system.
• Prepare, review, and distribute written acknowledgements and routine claim correspondence.
• Assist with development, review, and quality control of internal and external reports, loss runs, and management summaries.
• Monitor and manage communications and documentation from fronting carriers, ensuring proper routing, issue identification, and follow-up.
• Perform document handling tasks including redaction, quality review, document indexing, DocuSign workflow creation, and secure distribution.

Skills

Claims administration

Insurance knowledge

CMS experience

Communication skills

Time management

Attention to detail

MS Office

Problem solving

Audit support

Education

Associate or bachelor’s degree

Tools

Claim management system(s)

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Claim Associate to join our growing team!

The Claim Associate plays a critical role in the operational effectiveness of the Claim Department by providing administrative, technical and coordination support, ensuring accurate documentation, timely processing, and effective coordination of claim activities. This role is critical in maintaining organized workflows, supporting claim handlers, and facilitating communication with internal teams, external partners, and insureds.

How You Will Contribute

• Serve as primary point of contact for administrative and operational claim inquiries, resolving issues independently when appropriate.
• Monitor Oxford’s claim mailboxes, prioritizing, handling, and distributing mail as appropriate.
• Enter, review, and maintain data within the claim management system, ensuring accuracy, completeness, and adherence to internal standards and service level expectations.
• Prepare, review, and distribute written acknowledgements and routine claim correspondence to insureds, brokers, captive managers, TPAs, and fronting carriers.
• Assist with the development, preparation, review, and quality control of internal and external reports, loss runs, and management summaries.
• Monitor and manage communications and documentation from fronting carriers, ensuring proper routing, issue identification, and follow-up.
• Perform document handling tasks including redaction, quality review, document indexing, DocuSign workflow creation, and secure distribution.

Skills & Experience to be Successful

• Associate or bachelor’s degree preferred; equivalent relevant experience may be considered.
• 3-6 years of progressive experience in claims administration/support or insurance operations.
• Strong working knowledge of insurance claim workflows and terminology.
• Demonstrated experience working with claim management systems.
• Excellent written and verbal communication skills, with the ability to interact professionally with internal stakeholders and external partners.
• Advanced organizational and time-management skills with the ability to manage competing priorities independently.
• High degree of attention to detail, accuracy, and data integrity.
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Strong critical thinking and problem-solving abilities, including the ability to spot issues and elevate as needed.
• Experience supporting audits, reporting cycles, or client-facing deliverables preferred.

Pay Range

$63,000 - $63,000 Annual

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.