Claims Learning & Development Lead

Frankenmuth Insurance Company; Northern (KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Frankenmuth Insurance Company is seeking a Training Consultant in our Claims Department to design and deliver practical learning experiences that help the claims team grow and succeed. You’ll partner with claims leaders, subject matter experts, and employees to understand learning needs and create effective training solutions that support change with confidence.

This role emphasizes collaboration, data-driven decision making, and broad scope from onboarding to process changes.

Qualifications

• Six to ten years of related experience and/or training.
• Experience in Property & Casualty insurance claims preferred.
• Ability to explain technical, financial, regulatory, and legal information related to insurance claims.
• Strong communication skills, including written, presentation, and professional responses.
• Analytical skills to identify trends, solve problems, and recommend solutions.
• Experience with claims management systems, especially Guidewire ClaimCenter.
• CPTD certification preferred; AIC and CPCU designations highly desired.

Responsibilities

• Partner with Claims leaders to understand learning needs and opportunities to improve performance.
• Design and deliver training programs, resources, learning experiences and onboarding for claims staff and leaders.
• Use data, feedback, business results, and trends to recommend practical learning solutions.
• Support claims initiatives such as process improvements, technology changes, regulatory updates, and customer service enhancements.
• Coach employees, leaders, subject matter experts, and trainers to reinforce learning and behavior change.
• Collaborate with subject matter experts and vendors to create or deliver training materials, tools, and programs.
• Help support organizational development efforts such as change management, team effectiveness, strategic planning, and talent development within Claims.
• Contribute to project teams focused on improving claims processes, systems, compliance, and employee performance.

Skills

Learning needs analysis

Training design

Change management

Stakeholder collaboration

Communication skills

Analytical thinking

Education

Master’s degree or equivalent experience

Tools

Guidewire ClaimCenter

Job description

Frankenmuth Insurance Company is seeking a Training Consultant in our Claims Department to design and deliver practical learning experiences that help the claims team grow and succeed. You’ll partner with claims leaders, subject matter experts, and employees to understand learning needs and create effective training solutions that support change with confidence.

This role emphasizes collaboration, data-driven decision making, and broad scope from onboarding to process changes.