Claims Training Architect

MakeMyMove; Fort Wayne (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

Brotherhood Mutual Insurance Company is seeking a Training Manager to design, implement, and oversee training programs within the claims department at the Corporate Office in Fort Wayne, IN. You will collaborate with claims leadership to identify needs, develop targeted learning opportunities, and drive continuous professional development across the team.

The role requires a bachelor’s degree, 3+ years of claims experience, and the ability to manage educational initiatives and materials.

Qualifications

• Bachelor’s degree is required.
• Must be able to take and pass mandatory adjuster licensing requirements.
• Must have 3 years or more of claims technical experience.
• AIC/CPCU or other insurance-related coursework is desired.

Responsibilities

• Develop, implement, and oversee the department's training program, including scheduling, curriculum design, and training module deployment.
• Manage and maintain department training resources, including the creation, revision, and enhancement of instructional materials.
• Serve as a mentor and primary resource for new claims employees, facilitating their integration and fostering connections within the department.
• Lead and facilitate training sessions for both new hires and existing staff, ensuring alignment with departmental and company objectives.
• Partner with claims managers to assess training needs, develop targeted learning opportunities, and enhance employee performance.
• Coordinate and oversee continuing education initiatives for claims staff, ensuring compliance with industry standards and best practices.
• Analyze and refine claims processes and procedures, driving efficiencies and ensuring effective implementation across the department.
• Identify and address operational challenges, leveraging data analysis and problem-solving skills to recommend and implement improvements.
• Stay informed on emerging technologies relevant to claims operations and training methodologies, ensuring the department remains at the forefront of industry advancements.
• Provide leadership and support to claims adjusters by offering guidance and expertise in claims as needed.
• Communicate updates and progress on training initiatives and departmental projects to claims leadership and key stakeholders.
• Actively participate in discussions and decision-making through regular departmental and interdepartmental meetings.
• Lead and execute special projects as assigned, ensuring timely and effective completion.
• Complete other projects as assigned.

Skills

Organizational skills

Communication skills

Analytical skills

Collaborative skills

Claims systems knowledge

Time management

Training others

Education

Bachelor’s degree

Adjuster licensing (mandatory)

3+ years claims technical experience

AIC/CPCU coursework desired

Job description

Brotherhood Mutual Insurance Company is seeking a Training Manager to design, implement, and oversee training programs within the claims department at the Corporate Office in Fort Wayne, IN. You will collaborate with claims leadership to identify needs, develop targeted learning opportunities, and drive continuous professional development across the team.

The role requires a bachelor’s degree, 3+ years of claims experience, and the ability to manage educational initiatives and materials.