Learning & Development Partner — Soft-Skills for Insurance

Jobtailor; Illinois; On-site; USD 90,000 - 130,000; Full time

Job summary

Markel seeks an experienced Learning and Development professional to design, deliver, and measure soft-skills training for underwriters, brokers, and operations. You will translate complex insurance content into engaging, learner-centered programs and facilitate both in-person and virtual sessions.

The role emphasizes coaching, executive presence, and behavior change across varied audiences, with significant travel and collaboration with business leaders to drive capability building.

Qualifications

• Bachelor’s degree or equivalent in a related field.
• Certifications in L&D, coaching, leadership development or insurance preferred.
• 7+ years in learning and development, facilitation, coaching, instructional design or training with emphasis on soft-skills.

Responsibilities

• Design, develop and deliver learning experiences emphasizing soft skills such as communication, influence, customer interaction, relationship-based sales, negotiation, presentation skills, collaboration, coaching, and professional effectiveness.
• Create programs that strengthen relationship building, executive presence, and impact in client, partner, and team interactions.
• Partner with leaders and SMEs to identify capability gaps and align learning solutions to business priorities.
• Translate insurance content into practical, learner-centered programs connecting product, underwriting, workflow, and compliance with interpersonal skills.
• Develop facilitator guides, workbooks, job aids, presentations, e-learning modules, and assessments.
• Facilitate in-person and virtual sessions; provide coaching and reinforcement.
• Measure learning effectiveness and refine programs based on feedback and business impact.
• Support change initiatives through learning strategies that improve communication and employee engagement.

Skills

Learning And Development

Facilitation

Coaching

Instructional Design

E&S Insurance Experience

Education

Bachelor’s degree in business, insurance, education, HR or related field

Tools

AI Capabilities

Virtual Training Platforms

Job description

Markel seeks an experienced Learning and Development professional to design, deliver, and measure soft-skills training for underwriters, brokers, and operations. You will translate complex insurance content into engaging, learner-centered programs and facilitate both in-person and virtual sessions.

The role emphasizes coaching, executive presence, and behavior change across varied audiences, with significant travel and collaboration with business leaders to drive capability building.