Claims IT Director - AI, Guidewire & Cloud Leader

Markel Corporation; Alpharetta (GA); On-site; USD 153,000 - 318,000; Full time

Job summary

Markel Corporation is seeking a Director of Claims IT to lead strategy, delivery, and operations for the Claims organization. You will own the Guidewire ClaimCenter platform, drive integrations across the claims ecosystem, and champion AI-driven improvements to FNOL, triage, and reserving.

You will oversee multi-team delivery, budgets, vendor relationships, and governance to ensure secure, compliant solutions aligned with enterprise standards.

Qualifications

• 10+ years in technology with 5+ years leading multi-team delivery organizations.
• Deep claims domain knowledge across the full claim lifecycle.
• Proven track record delivering AI, machine learning or intelligent automation in production.
• Strong budgeting, portfolio management and vendor management skills.
• Executive-level communication and ability to influence stakeholders.

Responsibilities

• Own Markel’s technology strategy, delivery and operations for the Claims organization.
• Lead Guidewire ClaimCenter platform: configuration, upgrades and cloud adoption.
• Oversee integrations across the claims ecosystem: payments, documents, reserving, actuarial feeds, and more.
• Coordinate with PolicyCenter and BillingCenter on policy verification and billing interactions.
• Deliver workflow automation and RPA to improve efficiency and reduce loss adjustment expense.
• Manage the Claims IT budget, vendor contracts and system integrator relationships.

Skills

Executive communication

Budgeting

Vendor management

AI & automation

Claims domain knowledge

Leadership

Education

Bachelor's degree in computer science, information systems or a related field

Master's degree (preferred)

Tools

Guidewire ClaimCenter

Guidewire PolicyCenter

Cloud platforms (AWS/Azure)

Job description

Markel Corporation is seeking a Director of Claims IT to lead strategy, delivery, and operations for the Claims organization. You will own the Guidewire ClaimCenter platform, drive integrations across the claims ecosystem, and champion AI-driven improvements to FNOL, triage, and reserving.

You will oversee multi-team delivery, budgets, vendor relationships, and governance to ensure secure, compliant solutions aligned with enterprise standards.