Claims Intake Specialist - Start a Career in Insurance

USLI; Philadelphia (Philadelphia County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Bonuses

Medical benefits

Profit sharing

Free lunch onsite

Development courses

Job summary

USLI is seeking a Claims Intake Specialist to be the first point of contact in the claims process. This entry-level role offers a clear path to grow in insurance claim handling and coverage knowledge. You will build essential experience while delivering excellent customer service in a collaborative team environment.

The role emphasizes learning, attention to detail, and ability to manage multiple tasks. Four onsite days per week support hands-on engagement with policyholders and colleagues.

Qualifications

• College degree or equivalent business or industry experience.
• Strong customer service orientation and a commitment to delivering a positive customer experience.
• Excellent verbal and written communication skills.
• Intellectual curiosity and a willingness to learn insurance concepts.
• Ability to work independently and collaboratively in a team environment.

Responsibilities

• Receive and process first notices of loss and establish new claims in claims systems.
• Create and maintain electronic claim files with complete and accurate information.
• Review incoming loss documentation for completeness and accuracy.
• Review and locate policies to validate coverage and determine loss type.
• Identify and investigate potential duplicate claims.
• Research missing policy information needed for claim setup.
• Gather and verify information to establish and transfer claims; communicate professionally with policyholders and partners.
• Collaborate with team leaders and departments to support the claims process.
• Provide phone and administrative support to claims teams as needed.
• Assist with special projects and departmental initiatives.

Skills

Customer service

Communication

Analytical thinking

Time management

Team collaboration

MS Office

Education

College degree or equivalent

Tools

MS Word

Outlook

Excel

Job description

USLI is seeking a Claims Intake Specialist to be the first point of contact in the claims process. This entry-level role offers a clear path to grow in insurance claim handling and coverage knowledge. You will build essential experience while delivering excellent customer service in a collaborative team environment.

The role emphasizes learning, attention to detail, and ability to manage multiple tasks. Four onsite days per week support hands-on engagement with policyholders and colleagues.