Claims Intake Specialist

USLI; Philadelphia (Philadelphia County); Presencial; USD 42 000 - 56 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonuses

Medical benefits

Profit sharing

Free lunch onsite

Development courses

Resumo da oferta

USLI is seeking a Claims Intake Specialist to be the first point of contact in the claims process. This entry-level role offers a clear path to grow in insurance claim handling and coverage knowledge. You will build essential experience while delivering excellent customer service in a collaborative team environment.

The role emphasizes learning, attention to detail, and ability to manage multiple tasks. Four onsite days per week support hands-on engagement with policyholders and colleagues.

Qualificações

• College degree or equivalent business or industry experience.
• Strong customer service orientation and a commitment to delivering a positive customer experience.
• Excellent verbal and written communication skills.
• Intellectual curiosity and a willingness to learn insurance concepts.
• Ability to work independently and collaboratively in a team environment.

Responsabilidades

• Receive and process first notices of loss and establish new claims in claims systems.
• Create and maintain electronic claim files with complete and accurate information.
• Review incoming loss documentation for completeness and accuracy.
• Review and locate policies to validate coverage and determine loss type.
• Identify and investigate potential duplicate claims.
• Research missing policy information needed for claim setup.
• Gather and verify information to establish and transfer claims; communicate professionally with policyholders and partners.
• Collaborate with team leaders and departments to support the claims process.
• Provide phone and administrative support to claims teams as needed.
• Assist with special projects and departmental initiatives.

Conhecimentos

Customer service

Communication

Analytical thinking

Time management

Team collaboration

MS Office

Formação académica

College degree or equivalent

Ferramentas

MS Word

Outlook

Excel

Descrição da oferta de emprego

About Us:

At USLI, we’re not just about insurance, we are committed to making a difference, both internally and externally. Our community is built upon five values: Caring, Attitude, Respect, Empathy and Energy. Our commitment to these values leads us to make better decisions and furthers our true sense of community. By joining our team, you'll be part of a vibrant organization that values innovation, collaboration and growth. Here, you’ll have the opportunity to shape the future of insurance and make a meaningful impact.

Your Role:

As a Claims Intake Specialist, you will serve as the first point of contact in the claims process and play a critical role in delivering exceptional service to our policyholders and customers. This entry-level claims position offers an opportunity to build a rewarding career in claims while gaining valuable exposure to insurance coverage, claim handling and industry best practices. Every claim presents a unique challenge, providing continuous opportunities to learn, develop analytical skills and grow professionally.

This role requires a minimum of four days onsite per week.

Key Responsibilities:

• Receive and process first notices of loss and establish new claims in the appropriate claims systems
• Create and maintain electronic claim files with complete and accurate information
• Review incoming loss documentation for completeness, accuracy and proper claim setup
• Review and locate policies and validate applicable coverage to determine the appropriate line of business and type of loss
• Identify and investigate potential duplicate claims
• Research and resolve missing policy information needed for claim setup
• Gather and verify information necessary to accurately establish and transfer claimsCommunicate professionally with policyholders, customers and internal business partners
• Collaborate with team leaders, claims examiners and other departments to support the claims process
• Provide phone and administrative support to claims teams as needed
• Assist with special projects and departmental initiatives

What You’ll Bring:

• College degree or equivalent business or industry experience
• Strong customer service orientation and a commitment to delivering a positive customer experience
• Excellent verbal and written communication skills
• Strong analytical and problem-solving abilities
• Exceptional organizational and time management skills
• Ability to work independently and collaboratively in a team environment
• Proficiency in Microsoft Word, Outlook and Excel
• Intellectual curiosity and a willingness to learn technical claims and insurance coverage concepts
• Interest in pursuing ongoing insurance education and adjuster licensing opportunities
• Positive attitude, adaptability and a desire to grow within the claims profession

What We Offer:

One of the advantages of working at USLI is the competitive salary and benefits program we offer full-time and eligible part‑time employees.

• performance-based triannual bonuses
• medical benefits paid at 100% for full‑time employees and 80% for eligible part‑time employees
• a profit‑sharing program
• free lunch every day while onsite
• more than 450 annual personal and professional development courses

Explore more company benefits.

Why USLI?

At USLI, we are committed to fostering a vibrant and inclusive community that celebrates the rich diversity of all ethnicities, nationalities, abilities, genders, gender identities, sexual orientations, ages, religions, socioeconomic backgrounds and life experiences. We understand the importance of continuous learning, self‑reflection, acknowledging our biases and expanding our perspectives beyond our own. We actively encourage open dialogue on diversity, equity, inclusion and belonging to support a workplace where every individual feels valued, respected and empowered to contribute at their fullest potential. Join us in building a diverse and inclusive environment where our shared values drive us toward excellence.