Insurance Service Center Manager – Client Growth & Impact

USLI; Boise (ID); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Performance-based bonuses

Medical benefits

Profit-sharing program

Free lunch on-site

Personal and professional development

Job summary

USLI, a leading property and casualty insurer, is hiring a customer service professional to be the first point of contact for policyholders, agents, and brokers. You’ll bind coverage, service policies, and gather underwriting information in a fast-paced, collaborative environment, with opportunities to grow insurance knowledge and advance your career through ongoing learning and team development.

You’ll join a values-driven team that emphasizes care, respect, empathy, and energy, with

Qualifications

• Bachelor’s degree or equivalent work experience.
• Experience in property and casualty insurance is helpful but not required.
• Willing to obtain a Property & Casualty license within a set timeframe.

Responsibilities

• Handle customer inquiries via calls, emails, and web chats within our service promise, focusing on speed and quality.
• Retain assigned business through research and proactive follow-up to build loyalty and strengthen relationships.
• Document service interactions by recording detailed notes in the call log and connecting customers with the appropriate teams.
• Collaborate across departments to resolve inquiries efficiently while minimizing hand-offs.
• Evaluate account activity by reviewing applications, online research, and web-quoted business for accuracy and completeness.
• Operate within authority by making underwriting decisions where appropriate and elevating when necessary.
• Apply critical thinking by using an underwriting mindset to evaluate risk and provide accurate solutions.
• Pursue professional development through continuing education, USLI University classes, and team workshops.
• Support new team members with training once you are confident in your knowledge and workflow.
• Contribute to team improvement by sharing ideas to enhance service procedures and streamline workflows.

Skills

Strong communication skills

Customer-first mindset

Ability to multitask

Willingness to learn

Confidence and accountability

Education

Bachelor’s degree or equivalent work experience

Job description

USLI, a leading property and casualty insurer, is hiring a customer service professional to be the first point of contact for policyholders, agents, and brokers. You’ll bind coverage, service policies, and gather underwriting information in a fast-paced, collaborative environment, with opportunities to grow insurance knowledge and advance your career through ongoing learning and team development.

You’ll join a values-driven team that emphasizes care, respect, empathy, and energy, with