Insurance Service Center Manager – Client Growth & Impact

USLI; Boise (ID); Presencial; USD 45 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance-based bonuses

Medical benefits

Profit-sharing program

Free lunch on-site

Personal and professional development

Resumo da oferta

USLI, a leading property and casualty insurer, is hiring a customer service professional to be the first point of contact for policyholders, agents, and brokers. You’ll bind coverage, service policies, and gather underwriting information in a fast-paced, collaborative environment, with opportunities to grow insurance knowledge and advance your career through ongoing learning and team development.

You’ll join a values-driven team that emphasizes care, respect, empathy, and energy, with

Qualificações

• Bachelor’s degree or equivalent work experience.
• Experience in property and casualty insurance is helpful but not required.
• Willing to obtain a Property & Casualty license within a set timeframe.

Responsabilidades

• Handle customer inquiries via calls, emails, and web chats within our service promise, focusing on speed and quality.
• Retain assigned business through research and proactive follow-up to build loyalty and strengthen relationships.
• Document service interactions by recording detailed notes in the call log and connecting customers with the appropriate teams.
• Collaborate across departments to resolve inquiries efficiently while minimizing hand-offs.
• Evaluate account activity by reviewing applications, online research, and web-quoted business for accuracy and completeness.
• Operate within authority by making underwriting decisions where appropriate and elevating when necessary.
• Apply critical thinking by using an underwriting mindset to evaluate risk and provide accurate solutions.
• Pursue professional development through continuing education, USLI University classes, and team workshops.
• Support new team members with training once you are confident in your knowledge and workflow.
• Contribute to team improvement by sharing ideas to enhance service procedures and streamline workflows.

Conhecimentos

Strong communication skills

Customer-first mindset

Ability to multitask

Willingness to learn

Confidence and accountability

Formação académica

Bachelor’s degree or equivalent work experience

Descrição da oferta de emprego

USLI, a leading property and casualty insurer, is hiring a customer service professional to be the first point of contact for policyholders, agents, and brokers. You’ll bind coverage, service policies, and gather underwriting information in a fast-paced, collaborative environment, with opportunities to grow insurance knowledge and advance your career through ongoing learning and team development.

You’ll join a values-driven team that emphasizes care, respect, empathy, and energy, with