Billing & Customer Support Specialist - Entry Level

USLI; Boise (ID); Presencial; USD 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonuses

Medical benefits

Profit sharing

Free lunch onsite

Resumo da oferta

USLI is seeking an entry-level Customer Service Associate to handle inbound calls, emails, and chats about billing and payments for policyholders and insurance representatives. You will participate in training to learn Property & Casualty insurance while contributing to team goals and delivering the USLI Experience.

You will pursue ongoing insurance education, maintain accurate call logs, and help callers with related issues according to guidelines.

Qualificações

• Ideal candidates will be starting their career in insurance and looking for an entry-level opportunity.
• Customer service or call center experience is preferred but not required.
• Proficiency with computers and Microsoft Office is required.

Responsabilidades

• Answer incoming telephone calls, emails and web chats regarding billing and payment inquiries for policyholders and insurance representatives in accordance with team standards.
• Pursue opportunities for insurance education and training, as well as personal and professional development.
• Perform research and follow-up to respond to calls and online communications within established service promises.
• Document call logs in a timely and descriptive manner.
• Help callers with non-billing related issues in accordance with team guidelines and refer callers to appropriate parties as necessary.
• Maintain a professional, enthusiastic, and caring attitude during every customer interaction.
• Train and coach new team members to help them succeed in their roles.

Conhecimentos

Customer service

Call center experience

Analytical Skills

Service Mindset

Communication Skills

Attention to Detail

Independence

Teamwork

Problem Solving

Multi-Tasking

Desire to Learn

Ferramentas

Microsoft Office

Descrição da oferta de emprego

USLI is seeking an entry-level Customer Service Associate to handle inbound calls, emails, and chats about billing and payments for policyholders and insurance representatives. You will participate in training to learn Property & Casualty insurance while contributing to team goals and delivering the USLI Experience.

You will pursue ongoing insurance education, maintain accurate call logs, and help callers with related issues according to guidelines.