Claims Coordinator

JEAR Logistics LLC; Charleston, Northern (SC, KY); Hybrid; USD 50,000 - 70,000; Full time

Job summary

JEAR Logistics LLC is seeking a Claims Coordinator to support our team in Charleston, SC. The role involves acting as liaison with carriers and insurers, collecting documentation after cargo loss, and presenting loss analyses.

Responsibilities include analyzing data for trends, coordinating with the Claims Manager and senior leadership on payment decisions, and ensuring timely resolution of claims. Reliable commute is required as this is an on-site role.

Qualifications

• Experience in claims coordination or related operations.
• Strong data analysis and documentation skills.
• Ability to work with multiple stakeholders.
• Reliable transportation for daily office commute.

Responsibilities

• Act as liaison between JEAR, insurance provider and motor carrier.
• Collect and analyze documentation upon cargo loss notice.
• Prepare and present loss presentations to carrier and insurer.
• Identify loss trends and suggest countermeasures.
• Review contracts for customer, shipper or carrier obligations.
• Propose action plans to assigned brokers.
• Resolve claims, verify disputes/denials, and close claims timely.
• Communicate with customers on claim payments.
• Coordinate with Claims Manager, Director of Operations, COO and CFO on payments.
• Provide after-hours support as needed, sharing with other Coordinators.

Skills

MS Office

Typing

Customer service

Interpersonal skills

Documentation

Problem solving

Attention to detail

Time management

Critical thinking

Organization

Job description

Description

JEAR Logistics is searching for a Claims Coordinator to join our team! JEAR, recently recognized as one of South Carolina's’ Fastest Growing Company' and an SC's 'Best Places to Work,' provides a culture where you can make an IMPACT, make a living, and make a career. JEAR Logistics is committed to exceeding expectations with our customers and carriers. Our customers rely on us to pick-up and deliver their products on-time while safely transporting them.

Job Description / Essential Tasks

• Act as a liaison between JEAR, insurance provider and motor carrier.
• Responsible for collecting and analyzing all available documentation upon notice of a cargo loss.
• Responsible for preparing and presenting Presentation of Loss to the motor carrier and their insurance provider.
• Use data and observation analysis to identify trends with cargo loss and recommend counter measures to address or mitigate exposure to JEAR.
• Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or motor carrier.
• Discuss, provide and recommend an action plan to the assigned broker.
• Resolve claims, verify dispute/denials. Work to close claims in a timely manner.
• Communicate with customers on payment of claims from JEAR.
• Collaborate directly with Claims Manager, Director of Operations, COO, and CFO for all decisions regarding claim payments and resolution.
• Communicate with Claims Manager on outgoing payments.
• Responsible for sharing after-hours and weekend support with other Claims Coordinators, on average, one week (including weekend) per month to include: handling all incoming claim calls (breakdowns and/or rejections). After-hours support shall be limited to providing guidance to the Sales Managers/Brokers, as needed, on the best course of action to protect JEAR.

Skills / Key Competencies

• Proficient in Microsoft Office products, including Excel, Teams, and Outlook.
• Proficient typist.
• Advanced customer service and telephone service skills.
• Strong interpersonal, verbal and written skills.
• Exceptional documentation skills.
• Effective problem analysis and problem-solving skills.
• Quality focused, with attention to detail and accuracy.
• Strong time multitasking and time management skills.
• Possess quick critical thinking.
• Impeccable organization.

Requirements

Applicant must have their own reliable transportation to get to the office daily as this is not a hybrid role.