Claims Manager

OnLine Transport; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health care: Medical, Dental and Vision

Health Savings Account

Paid Vacation/PTO

401K Plan with company match

Access to company resort – Gatlinburg, TN

Job summary

A family-owned transportation company in Indianapolis is looking for a Claims Manager to oversee a team specialized in claims processing. The ideal candidate will have experience in the transportation/logistics sector and possess exceptional communication and analytical skills. Responsibilities include investigating claims, maintaining documentation, and liaising with customers and legal teams to ensure smooth operation and customer satisfaction. This is a unique opportunity for individuals looking to grow within a supportive organization.

Qualifications

• Experience in transportation or logistics industry or processing claims.
• Intermediate knowledge of Transportation Management Systems like TMW or McLeod.
• Ability to prioritize tasks in a time-sensitive environment.

Responsibilities

• Manage a team of claims specialists to handle daily and weekly claims processing.
• Investigate and process a variety of claims from different carriers.
• Maintain communication with customers and other stakeholders regarding claims.

Skills

Excellent communication skills

Customer service skills

Analytical mindset

Investigative skills

Documenting procedures

Tools

Microsoft Office Suite

Google products

Transportation Management Systems

Job description

Online Transport is seeking an organized and highly motivated Claims Manager who is looking for an opportunity for growth within a growing family-owned company. The Claims & Insurance Manager will handle routine documenting of all claims, accident reports, tracking, internal/external customer/vendor claims and other claims functions. The Manager will assist with all Insurance management and handle Workman’s Compensation Insurance and Claims.

Description

• Will manage a team of Claims specialists who perform the daily, weekly, and monthly Claims processing and Review. Will be responsible for prioritizing the team’s weekly tasks based on need.
• Thoroughly investigate and process Claims (Cargo, Property, Work Comp, Auto Liability and Physical) from a variety of carrier and asset service issues.
• Determine the validity of claims, mitigate loss and exposure, consider and implement actions, resolving in a timely professional and judicious manner.
• Maintain claim documentation and records, filing in a timely manner in accordance with transportation laws and regulations.
• Maintain open communication with customers, carriers, insurance companies, legal teams, brokers, dispatchers, claims team and management.
• Work with Accounts Payable and Accounts Receivable to process payments.
• Assist with customer payment and overall satisfaction throughout claim process.
• Support cross-departmental efforts to reduce claim frequency through issue identification, process improvement and reporting.
• Develop claims training material, facilitating training sessions for operations and sales team.
• Serve as a liaison with insurance and legal counselors, adjusters and internal departments.
• Act as a point of contact for customer/adverse parties, providing professional and timely communication and updates.
• Continuously expand knowledgebase, using various forms of readily accessible information from industry experts, current events, and case precedent.
• Provide reporting to management as requested and maintain accurate claim tracking.
• Handle other duties as assigned.

Requirements

• Excellent communication and customer service skills.
• Ability to develop, document and implement efficient procedures.
• Knowledge of DOT/FMSCA rules and regulations as it relates to Claims.
• Experience in transportation or logistics industry OR experience with processing claims.
• Ability to work on multiple, detailed, tasks in a time sensitive environment.
• Able to comply with company procedures and escalated issues as needed.
• Investigative and analytical mindset.
• Intermediate knowledge of Microsoft Office suite and Google products.
• Intermediate knowledge of Transportation Management Systems, such as TMW or McLeod.
• Ability to understand Carrier and Customer contracts.

Benefits

• Health care: Medical, Dental and Vision.
• Health Savings Account.
• Short-Term Disability, Long-Term Disability, and Company Paid Life Insurance.
• Paid Vacation/PTO.
• 401K Plan with company match.
• Access to company resort – Gatlinburg, TN.