Carrier Admin & Claims Representative

EASE Logistics Services LLC; Washington Township (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

EASE Logistics Services LLC is seeking a Claims Specialist to receive, consolidate, and manage claims documentation (photos, bills of lading, PODs, delivery receipts). You will track claim status, request payments, provide updates to carriers and customers, and monitor deadlines.

This 100% on-site role in Ohio requires coordinating with operations and onboarding new carriers, verifying insurance, authority, and safety ratings, and maintaining carrier profiles.

Qualifications

• Gather, organize and consolidate documents for claims efficiently.
• Communicate clearly via phone, email, and written documentation.
• Maintain accuracy, meet deadlines, and ensure compliance.
• Proficient in Microsoft Office and adaptable to new software.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Receive, consolidate claims documentation including photos, bills of lading, PODs, and delivery receipts.
• Maintain detailed records and track claim status.
• Request and track payment for claims credits/debits.
• Provide updates to carriers and customers and meet deadlines.
• Vet carriers, verify insurance, coverage, authority, and safety ratings.
• Build and maintain carrier profiles; run compliance reports.
• Act as liaison to operations for onboarding and compliance verification.
• Split time between ACA and Claims teams as needed.
• Support public reputation management on industry review platforms.

Skills

Clerical skills

Organizational skills

Communication skills

Attention to detail

Multitasking

Microsoft Office

Documentation

Education

High School Diploma or GED

Associate or Bachelor's degree

Job description

ESSENTIAL DUTIESRequest, receive, and consolidate claims related documentation including photos, bills of lading, PODs, delivery receipts, and statements.Maintain detailed records to ensure accurate claim status tracking.Request and track payment for various claims credits/debits.Provide claims updates to carriers and customers.Track and meet claims deadlines.Vet carriers in alignment with EASE Logistics requirements and onboarding processes.Verify carrier insurance levels, coverage types, authority, safety ratings, and required certificates.Build and maintain accurate carrier profiles in internal systems, ensuring all documentation is up-to-date.Run regular compliance and expiration reports to keep carrier records current.Manage carrier service failure tracking and document compliance issues.Support Marketing regarding public reputation management on industry review platforms.Serve as a liaison to operations, supporting rapid onboarding and compliance verification for new carriers.Resolve carrier-related issues and identify opportunities to mitigate operational risks.Split time, as needed, between the ACA and Claims teams until EASE has successfully established and onboarded a full-time ACA team member.This position is 100% on-site interacting with cross-functional teams.LEADERSHIP AND SUPERVISOR RESPONSIBILITIESNone.PROFESSIONALAbility to adapt and work in a fast-paced environment.Build and foster an environment of teamwork, integrity, and leadership.Communicate, written and verbal, in a manner that is respectful, professional, and polite.Demonstrate efficient time management skills by being punctual and reliable.Keep work station clean and free of clutter.WORK ENVIRONMENTThe physical environment requires the employee to work in an open office setting with regulated temperatures, where many people are on the phone for long periods.PHYSICAL DEMANDSSitting or standing at a desk, typing, looking at multiple computer screens, and responding to inbound/outbound phone calls, emails, and instant messages throughout the day.Occasionally may need to bend, stand, or lift up to 10 lbs.POSITION TYPE AND EXPECTED HOURS OF WORKThis position is full-time. Employees typically work Monday-Friday, typical working hours (with an hour lunch), 40+ hours per week, as business demands.This role is expected to work outside of typical business hours as business needs dictate.QUALIFICATIONSEducationHigh School Diploma or GED required.Associate or Bachelor’s degree required.Additional training or certifications in claims, risk management, or logistics compliance are a plus.ExperienceNo additional experience required.Knowledge, Skills, & AbilitiesStrong clerical and organizational skills with the ability to gather, organize and consolidate documents.Excellent communication skills via phone, email, and written documentation.High attention to detail, accuracy, and compliance awareness.Ability to multitask and manage competing priorities and meet deadlines.Proficiency in Microsoft Office Suite and ability to adapt to new software.